Luisa Cereceres
Fabens,TX
Summary
Proven customer service professional with a track record of enhancing customer satisfaction at Cattlemen’s Steak House and Churches Chicken. Excelled in effective multitasking and maintaining patience and empathy under pressure. Demonstrated expertise in phone etiquette, significantly reducing on-hold wait times. Skilled in both interpersonal communication and task efficiency.
Overview
4
4
years of professional experience
Work History
Hostess and Cashier
Cattlemen’s Steak House
09.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Take to-go orders in person, and answered customer questions.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Associates
Churches Chicken
05.2020 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Fabens High School (diploma)
Skills
- Bilingual (English/Spanish)
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Strong interpersonal communication
- Interpersonal communication
- Team goals
Languages
(English and Spanish)
Timeline
Hostess and Cashier
Cattlemen’s Steak House
09.2023 - Current
Customer Service Associates
Churches Chicken
05.2020 - 02.2021
Fabens High School (diploma)