Luisa Collazo
Fountain,CO
Summary
Dynamic professional with extensive experience at Safeway, specializing in customer service and employee training. Demonstrated success in project management and conflict resolution, significantly boosting team performance and customer satisfaction. Proficient in inventory management, employing effective strategies to enhance service delivery and operational efficiency. Aiming to leverage expertise to drive further improvements in a customer-focused environment.
Overview
10
10
years of professional experience
Work History
Fresh Cut Clerk
Safeway
Falcon, CO
11.2014 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Implemented strategies to support customer service delivery.
Fresh Cut Supervisor
Safeway
Monument, CO
11.2016 - 09.2019
- Trained new employees on company policies and procedures.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Education
High School Diploma -
Hemet High
Hemet, CA06-2009
Skills
- Customer service
- Project management
- Conflict resolution
- Team building
- Inventory management
- Employee training
- Time management
- Sales support
- Product knowledge
- Quality assurance
References
References available upon request.
Timeline
Fresh Cut Supervisor
Safeway
11.2016 - 09.2019
Fresh Cut Clerk
Safeway
11.2014 - Current
High School Diploma -
Hemet High