Luisa E. Pinto
Miami,USA
Summary
HR Recruiter with 10+ years of experience in the hospitality industry and a strong background in operations and team leadership. Experienced in full-cycle recruiting and high-volume hiring for an organization of 600+ employees, including sourcing, candidate screening, interviewing, and onboarding. Skilled in talent acquisition, workforce support, and building strong relationships with candidates and hiring managers in fast-paced environments.
Overview
5
5
years of professional experience
Work History
HR Recruiter
ASA Staffing Agency
Miami, FL
10.2024 - Current
- Organized guest seating, improving efficiency and guest satisfaction. Coordinated between departments to streamline service.
- Coordinated staff schedules to ensure efficient service provision.
- Facilitated client reservations and engaged with new elite guests to enhance service quality.
Assistant Manager
JW Marriott Marquis Miami
Miami, FL
02.2022 - 10.2024
- Analyzed and revised hotel capacity percentages to optimize current and future reservations.
- Coordinated functionality of F&B departments to ensure optimal staffing levels.
- Developed and managed schedules for front-of-house and back-of-house staff.
- Coordinate and overseen buget for sales and maintenance of the restaurants of the property
Head Hostess
JW Marriott Marquis
Miami, FL
06.2021 - 02.2022
- Facilitated guest experiences in concierge lounge by providing personalized support and services.
- Oversaw scheduling operations for floor staff to optimize workflow. Collaborated with team members to align schedules with operational needs.
- Make sure operations and task are complete daily
Hostess
Marriott Hotels
Miami, FL
11.2020 - 06.2021
- Organized guest seating, improving efficiency and guest satisfaction. Coordinated between departments to streamline service.
- Coordinated staff schedules to ensure efficient service provision.
- Facilitated client reservations and engaged with new elite guests to enhance service quality.
Education
Associate of Arts - Hospitality And Tourism Management
Universidad José Antonio Paez
Carabobo, Venezuela11.2019
Dental Hygienist - Dental Hygiene
Universidad Central de Venezuela
Carabobo, Venezuela 01.2019
Skills
Executive & Administrative Support
Calendar & Project Management
Recruitment & Staff Coordination
Confidentiality & Discretion
Conflict Resolution & Problem-Solving
Client Relations & Customer Service
Bilingual: English & Spanish
Timeline
HR Recruiter
ASA Staffing Agency
10.2024 - Current
Assistant Manager
JW Marriott Marquis Miami
02.2022 - 10.2024
Head Hostess
JW Marriott Marquis
06.2021 - 02.2022
Hostess
Marriott Hotels
11.2020 - 06.2021
Associate of Arts - Hospitality And Tourism Management
Universidad José Antonio Paez
Dental Hygienist - Dental Hygiene
Universidad Central de Venezuela