Summary
Overview
Work History
Education
Languages
Timeline
Generic

Luis A Estruch De La Guardia

Miami,FL

Summary

Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Polished hotel front desk manager offering exemplary communication skills. Dynamic and personable and well-versed in handling multiple tasks at once. Experience as front desk manager for high-end hotel. Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration. Hospitality professional prepared to excel in managing front desk operations with high standards and results-driven approach. Known for strong team collaboration and adaptability in dynamic environments. Expertise in guest relations, staff management, and operational efficiency.

Overview

24
24
years of professional experience

Work History

Front Desk Manager

Hotel Club Amigo Carisol
11.2012 - Current
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Managed front desk maintenance of client records.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Recepcionista

Hotel Bucanero
09.2000 - Current
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.

Education

Ingeniero Mecánico - Procesos De Producción De Electricidad

Instituto Superior Politécnico JAM
Santiago De Cuba, Cuba

Languages

Inglés
Professional Working
Francés
Professional Working
Español
Native or Bilingual

Timeline

Front Desk Manager

Hotel Club Amigo Carisol
11.2012 - Current

Recepcionista

Hotel Bucanero
09.2000 - Current

Ingeniero Mecánico - Procesos De Producción De Electricidad

Instituto Superior Politécnico JAM
Luis A Estruch De La Guardia