Luisa German
South Weymouth,MA
Summary
Proven Deposit Operation's Analyst with a track record at South Shore Bank, adept in fraud prevention and enhancing customer satisfaction through streamlined processes. Excelled in bilingual communication and Excel proficiency, significantly improving team efficiency. Skilled in problem-solving and detail-oriented research, consistently delivering results beyond expectations.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Deposit Operation's Analyst
South Shore Bank
South Weymouth, MA
01.2017 - 11.2023
- Identified and resolved problems through root cause analysis and research.
- Performed transactions analysis, documentation, testing, implementation.
- Returned Items Maintenance.
- Manage overdraft accounts
- Enter, approved and verify Wires
- Fraud prevention by analyzing and verifying Checks, ACH Transactions and wires.
- Costumer service, answer phones and keep up with emails request and fraud alerts. as well as contacting clients and assisting branches.
Customer Services Manager
Walmart
Quincy MA, MA
09.2009 - 04.2016
- Manage schedules, assist cashiers and customer service rep and any other department in need of assistance, attend all costumer's issues
- Balance store, Money transfer, Returns, Bill payments.
- Spearheaded development of comprehensive customer service training program, equipping staff with tools needed for success in their roles.
- Enhanced customer satisfaction by implementing streamlined processes and timely issue resolution.
- Increased team efficiency through effective staff training and performance monitoring.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Balanced competing priorities effectively, ensuring all tasks were completed efficiently while maintaining a keen focus on quality control
Education
GED -
El Cardenal
Boston, MA 06.2009 - 06.2009
Skills
Costumer Service
Bilingual
Detail oriented
Problem solving
Information privacy
Research
Team Work
MS Excel
Excel proficiency
Issue Identification
Multitasking
Timeline
Deposit Operation's Analyst
South Shore Bank
01.2017 - 11.2023
Customer Services Manager
Walmart
09.2009 - 04.2016
GED -
El Cardenal
06.2009 - 06.2009