Elnaz HadadiBadri

Engaged in user support interactions via telephone, chat and email platforms.

• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Diagnosed and resolved user system functionality issues to enable completion of desired operations.

• Submitted service tickets for equipment maintenance requests.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Configured hardware and granted system permissions to new employees.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

• Submitted service tickets for equipment maintenance requests.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi
• Wrote and reviewed tickets to request maintenance to various types of equipment.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.