Wesley Simon

Configures and deploys computer devices, ensuring all systems are set up according to company standards.
Purchases items for leadership to satisfy their needs and enhances their work performances.
Providing excellent customer service.
Participates in a 24/7 on-call support rotation.
Maintaining new/existing documentations of technical configurations, system setups, and troubleshooting procedures.

Provided on-site technical services to faculties, staff, and students throughout the Dorchester County
School District 2.
· Participated in 24/7 on-call support
· Coordinated with infrastructure on resolving network issues and security awareness
· Troubleshooted and diagnoses students and teachers when issues occur.

Prepared numerous laptops for contractors and full-time employees to work remotely from home.
Responded to IT helpdesk tickets in Jira and assisted customers with technical issues via Outlook, Microsoft Teams, phone, or in-person.

Provided remote and on-site support to customers and vendors, including Tier-II support for desktops and laptops; furthermore, creating tickets for computer and network issues.
Facilitated a mass upgrade from Windows 7 to Windows 10 for the enterprise network and prepared necessary training of the new environment.
Created technical documentation of the emailing system for the state agency.
Attended crucial meetings on the latest software upgrade rollout and prepared training to customers.
Mentored employees of the policies and procedures in IT Services.
Recognized for outstanding customer services and mentorship with numerous of Geek-Seeker awards and 5-star customer feedback surveys.