Summary
Overview
Work History
Education
Skills
Clubsandorganizations
Certification
Timeline
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Steve Whitlow

Sussex,WI

Summary

Experienced Technical Analyst II with over 2 years in a Managed Service Provider (MSP) environment. Proficient in working with Windows 10 and 11, Active Directory, and Azure Active Directory, as well as maintaining server and virtual machine infrastructures. Knowledgeable in networking, including IP addressing, and DNS . Maintained servers, and virtual machines. Known for effectively solving technical issues, improving system performance, and ensuring seamless IT operations. Routinely works with clients to support their various business-critical applications. Committed to delivering exceptional support, fostering strong client relationships, and staying updated with the latest technologies to keep systems running smoothly.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Technical Analyst II

SWICKtech
07.2022 - Current
  • Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
  • Authored technical requirement documentation to suit business goals and technological limits.
  • Diagnosed software issues and applied troubleshooting techniques to resolve problems.
  • Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions via Active Directory and Azure.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.

Cyber Security Intern

Protocol 46
11.2021 - 05.2022
  • Conducted risk assessments of information systems to identify security issues and develop mitigation plans
  • Served as a level 1 SOC analyst and responded to security events and provided analysis of alerts when required
  • Examine alerts from various security monitoring tools
  • Monitor, investigate, and report incidents of suspicious activity.

Delivery Driver

Beer Capitol Distributing
07.2008 - 04.2018
  • Recorded accurate logs and invoices
  • Excellent history of being punctual and dependable
  • Performed all tasks assigned in a timely manner
  • Maintained a solid relationship with customers and fellow employees
  • Reliable and trustworthy
  • Accepted additional workloads and responsibilities when needed.

Education

Network Specialist -

Waukesha County Technical College
Pewaukee, WI
05.2022

Cybersecurity Specialist -

Waukesha County Technical College
Pewaukee, WI

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Skills

  • Knowledge of Cybersecurity Across Various Platforms
  • Communication Skills - effectively communicates and explains findings, concerns, and solutions
  • Problem-Solving Skills
  • On-Site Technical Support
  • Technical Analysis
  • Diagnostics and troubleshooting
  • Effective Communication
  • Technical Writing

Clubsandorganizations

  • WCTC Cybersecurity League
  • National Cyber League
  • National Technical Honor Society

Certification

ISC2 CC – Certified in Cybersecurity

Microsoft 365 Fundamentals: MS-900

Timeline

Technical Analyst II

SWICKtech
07.2022 - Current

Cyber Security Intern

Protocol 46
11.2021 - 05.2022

Delivery Driver

Beer Capitol Distributing
07.2008 - 04.2018

Network Specialist -

Waukesha County Technical College

Cybersecurity Specialist -

Waukesha County Technical College

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Steve Whitlow