Bryan Davis
Arlington
Summary
Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
16
16
years of professional experience
Work History
Technical Analyst II
HCA Healthcare Inc.
05.2022 - Current
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
- Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
- Diagnosed software issues and applied troubleshooting techniques to resolve problems.
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
- Mitigated risk and managed liability by proactively applying latest cybersecurity advisories and best practices to internal operations and product development.
Lead Desktop Support/ Network Technician
LifeScience Logistics
06.2021 - 12.2021
- Lead IT support and Network Technician
- Respond to Tickets in a timely manner
- Troubleshoot and Resolve issues with Employee workstations
- Configure Fortigate, Fortiswitches,and FortiAps
- General Laptop Repair
- Implementation of Cyber Security training
- Active Directory- Create Users, Reset passwords, Create and change Distribution lists
- Setting up new employee workstations
- Install Mobile cart workstations
- Configuring Thermal printers
- Harware replacment on defective devices
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
Premise Technician
AT&T
01.2016 - 08.2020
- Work 40+ hours per week
- Install and repair high speed Internet, VOIP, Uverse TV and Directv to businesses and residential customers
- Splice fiber and copper cables, troubleshoot signal flow
- Modify home or business network with switches and third party routers
- Set static IP address for customer RG’s
- Set up wireless access points
- Make connections at 66 blocks
- Make connections at DSLAM to the terminal at customer address
- Lead other technicians when they're unable to complete jobs
- Troubleshooting Network failures
- Detailed Ticketing Documentation
- Apple Mobile iOS devices
- Small Business network configurations
- Customer Service/ Support
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
Patriot Missile Operator Maintainer
US Army
05.2012 - 07.2015
- Work 50 hours per week plus on call
- Perform weekly maintenance on vehicles, generators, and launching stations
- Run a fiber network between launchers and Engagement Control Center
- Synchronize truck radios to the same frequency
- Splice fiber cables when there are breaks in the line
- Lead fellow soldiers, report to higher ups and perform all duties in a military and professional manner
Maintenance Crew Member
Freedom Park Valet Company
08.2010 - 05.2012
- Work 40 hours a week
- Detail and Wash customer’s vehicles
- Change oil in customer vehicles
- Take customer vehicles to a tire shop for rotations
- Communicate with managers on issues with vehicles
Corrections Officer
Texas Department of Criminal Justice
07.2009 - 05.2010
- Work 40 hours a week
- Maintain accountability of inmates
- Perform security checks in common areas and cells
- Communicate and infractions to supervisors
- Control inmate movement from recreation yard to dining facility
- Transport inmates on vehicles to other facilities
Education
High School Diploma -
Wurzburg American High School
Wurzburg, GermanySkills
- Technical analysis
- Quality assurance
- Interpersonal and written communication
- Diagnostics and troubleshooting
On-site technical support
- Effective communication
- Technical support
- IT infrastructure
- IT best practices
Timeline
Technical Analyst II
HCA Healthcare Inc.
05.2022 - Current
Lead Desktop Support/ Network Technician
LifeScience Logistics
06.2021 - 12.2021
Premise Technician
AT&T
01.2016 - 08.2020
Patriot Missile Operator Maintainer
US Army
05.2012 - 07.2015
Maintenance Crew Member
Freedom Park Valet Company
08.2010 - 05.2012
Corrections Officer
Texas Department of Criminal Justice
07.2009 - 05.2010
High School Diploma -
Wurzburg American High School
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