Luisa Jonker
Brunswick,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time/part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
41
41
years of professional experience
Work History
Walt Disney World Resorts Reservations
Arise Communications
10.2019 - 04.2024
- Built and established positive relationships with patrons, team members and supervisors.
- Performed troubleshooting and routine maintenance to keep PC in optimal working condition.
- Delivered information and details of interest about facility to visitors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Issued tickets and resort reservations to customers and collected payment and fees for desired services.
- Excellent verbal skills and maintained customer satisfaction rate of 99%
- Intaking calls from around the world to answer any and all questions about Disney Parks and recreations, with a high emphasis on sales and customer relations.
Freelance Hair and Makeup Artist
Self-employed
05.1991 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conferred with producers, customers and performers to determine desired appearance.
- Offered professional cuts, color services and extensions to salon customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Styled hair, makeup and nails for customers for special events and occasions.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Conducted makeup classes to help students gain in-depth knowledge of various products and uses.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Examined sketches, photographs and other references to get inspiration for desired look.
- Demonstrated thorough knowledge of all salon products and services.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Demonstrated and explained use of different beauty products to educate customers.
- Answered phone calls and emails to schedule client appointments.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
Companion Care/Nurses Aide
Self-employed
09.1987 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Nanny/Child Caregiver
Self Employed
01.1983 - Current
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Education
Theology Diploma - Christian Pastoral, Psychology, And Missions
Valor Christian College
Canal Winchester, OH05.2000
Cosmetology Diploma - Cosmetology Education
College of Hair Design - East
Lincoln, NE05.1991
Skills
- Customer service awards and maintenance of 99% average customer satisfaction
- Active Listening
- Adaptability
- Reliability
- Problem-solving abilities
Timeline
Walt Disney World Resorts Reservations
Arise Communications
10.2019 - 04.2024
Freelance Hair and Makeup Artist
Self-employed
05.1991 - Current
Companion Care/Nurses Aide
Self-employed
09.1987 - Current
Nanny/Child Caregiver
Self Employed
01.1983 - Current
Theology Diploma - Christian Pastoral, Psychology, And Missions
Valor Christian College
Cosmetology Diploma - Cosmetology Education
College of Hair Design - East