Luisa Lara Villagomez
Chicago,IL
Summary
Experienced customer service professional with strong leadership, communications, and problem-solving abilities. Skilled in managing high fast-paced environments and delivering efficient service while maintaining high standards. Proven ability to multitask, resolve challenges under pressure, and contribute to daily operations and team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Global Lounge - Air France
Chicago, IL
10.2025 - Current
- Formulated strategic schedules aimed at maximizing resource efficiency and ensuring adequate staff presence during high-demand periods.
- Coordinated inventory management, reducing stock discrepancies through effective tracking systems.
- Supervised daily operations ensuring compliance with safety and quality standards.
- Conducted regular performance evaluations to maintain high service delivery standards.
- Monitored performance metrics, driving continuous improvement in service quality and efficiency.
Lead Passenger Service Agent
Worldwide Flight Services - Volaris
Chicago, IL
12.2023 - Current
- Oversaw team performance and streamlined daily operations to ensure efficient customer service delivery in a high-pressure airport atmosphere.
- Facilitated collaboration among airline departments, ground services, and airport personnel to optimize flight operations.
- Oversaw customer engagement by addressing inquiries, mediating conflicts, and enhancing overall satisfaction for passengers.
- Directed and trained staff to deliver outstanding customer service while ensuring compliance with company policies, safety regulations, and operational standards.
Preschool Teacher
LadyBug and Friends Daycare
Chicago, IL
02.2022 - 12.2023
- Facilitated early childhood development and learning experiences for children ages 3-5.
- Created and implemented engaging activities aimed at enhancing cognitive, social, and emotional growth in children.
- Cultivated a safe and engaging classroom environment while overseeing student behavior.
- Facilitated ongoing discussions with parents to provide updates on children's developmental achievements and progress.
Education
Associate of Science -
Wilbur Wright Community College
Chicago, IL2023
High School Diploma -
Lake View High School
Chicago, IL2019
Skills
- Conflict management
- Cash management
- Workflow Optimization
- Forecasting and Planning
- Effective communication
- Effective organizational skills
- Time management
- MS office
Certification
- Emergency and Readiness Certification
- CPR Certification
- TSA Aviation Security Certification
- FDA Certification
- ADA Certification
- Food Handler Certification
- Alcohol Handling Certification
- Disability Awareness Certification
Timeline
Customer Service Supervisor
Global Lounge - Air France
10.2025 - Current
Lead Passenger Service Agent
Worldwide Flight Services - Volaris
12.2023 - Current
Preschool Teacher
LadyBug and Friends Daycare
02.2022 - 12.2023
Associate of Science -
Wilbur Wright Community College
High School Diploma -
Lake View High School