Luisa Maxson
Leavenworth,KS
Summary
Registered Nurse with 18+ years coordinating care for veterans, seniors, and vulnerable individuals across VA and community settings. Conducts psychosocial and wellness assessments to develop individualized support plans. Builds client–volunteer partnerships to reduce isolation and improve quality of life.
Overview
1
1
Certification
19
19
years of professional experience
Work History
HUD VASH Case Manager
Department of Veterans Affairs
Leavenworth, KS
09.2015 - 02.2026
- Led interdisciplinary care coordination for homeless veterans, delivering nursing services spanning medication management, chronic disease education, and individual counseling — driving measurable improvements in treatment adherence and long-term stability.
- Built cross-sector partnerships with physicians, social workers, occupational therapists, landlords, and HUD representatives, securing stable housing and fostering improved health and social outcomes for homeless veterans.
- Provided personalized care through home visits and telehealth, conducting comprehensive mental and physical health assessments to identify emerging risks, refine care plans, and advance client independence.
- Navigated complex care plans and coordinated with insurance providers and government agencies, ensuring uninterrupted service delivery and facilitating coverage continuity for clients.
- Upheld precise, regulation-compliant case documentation and program records, supporting quality standards and accountability across all caseloads.
- Contributed to departmental operations through clinical and administrative responsibilities, demonstrating dependability and a collaborative, service-first approach to enhance team effectiveness.
Utilization Review Nurse
Central Plains Accounts Services for VA / Vision 15
Leavenworth, KS
09.2014 - 08.2015
- Conducted audits of medical charges and clinical documentation across VA hospitals to ensure compliance with adjudication policies.
- Facilitated daily communication with insurance providers for pre-authorizations, ensuring uninterrupted coverage for treatments.
- Trained physicians and clinical staff on pre-approval requirements, enhancing compliance rates and reducing claim denials.
- Generated audit-ready documentation to substantiate utilization decisions and meet regulatory standards effectively.
Home Based Primary Care Case Manager
EKHCS LV VA
Leavenworth, KS
10.2006 - 08.2014
- Managed active caseload of 25–30 veterans, delivering comprehensive home-based nursing care including wound care, medication management, chronic disease monitoring, and patient education to enhance overall health outcomes.
- Partnered with interdisciplinary team members to design individualized care plans tailored to each veteran's needs, improving outcomes within the home and community environment.
- Conducted detailed patient assessments and tracked treatment progress to maintain current and effective care plans, ensuring alignment with regulatory standards and improving care consistency.
- Mentored and guided incoming nursing staff, building clinical confidence, sharpening documentation accuracy, and reinforcing consistent adherence to care protocols.
Education
Master of Science - Organizational Leadership
University of Kansas
Lawrence, KS05-2022
Bachelor of Science - Nursing (BSN) | Minor in Geriatrics
Fort Hays State University
Hays, KS05-2014
Associate Degree - Nursing (ADN)
Kansas City Kansas Community College (KCKCC)
Kansas City, KS12-1987
Skills
- Psychosocial & Wellness Assessments
- Support plan development
- Client advocacy
- Community collaboration
- Program coordination
- Volunteer-Client Matching & Relationship Building
- Volunteer onboarding
- Data compliance
- Scheduling & Workflow Coordination
- Microsoft Office Suite (Word, Excel, Teams)
- Performance coaching
- Bilingual Communication (English & Spanish)
Certification
Basic Life Support (BLS) Provider Certification — Issued January 2025 | Expires December 2027, Registered Nurse (RN), Kansas State License — Issued March 19, 1990 | Current
LANGUAGES
English — Fluent, Spanish — Fluent
Timeline
HUD VASH Case Manager
Department of Veterans Affairs
09.2015 - 02.2026
Utilization Review Nurse
Central Plains Accounts Services for VA / Vision 15
09.2014 - 08.2015
Home Based Primary Care Case Manager
EKHCS LV VA
10.2006 - 08.2014
Master of Science - Organizational Leadership
University of Kansas
Bachelor of Science - Nursing (BSN) | Minor in Geriatrics
Fort Hays State University
Associate Degree - Nursing (ADN)
Kansas City Kansas Community College (KCKCC)