Dunia Yanez
Conifer Health Solution
Houston,PA
29
Years of experience
Compassionate patient advocate with a strong focus on proactive problem-solving, resource utilization, and healthcare navigation. Proven ability to educate patients on rights and options, ensuring informed decision-making and improved care experiences.
Work History
Patient Advocate
9 Years 7 Months- Facilitated communication between patients and healthcare providers to address concerns and improve care experiences.
- Resolved patient inquiries and issues with empathy, ensuring satisfaction and adherence to company protocols.
- Collaborated with multidisciplinary teams to develop individualized care plans and enhance service delivery.
- Educated patients on healthcare options, rights, and benefits, empowering informed decision-making.
Financial Counselor
1 Year 8 Months- Educated patients on financial assistance options and insurance coverage.
- Assisted in determining eligibility for various financial programs and resources.
- Collaborated with healthcare teams to streamline patient intake processes.
- Developed educational materials to enhance patient understanding of billing procedures.
Patient Advocate
3 Years 6 Months- Advocated for patient needs, ensuring access to healthcare services and resources.
- Coordinated communication between patients and healthcare providers to improve care delivery.
- Developed educational materials to enhance patient understanding of treatment options.
- Facilitated resolution of patient inquiries and concerns, enhancing overall satisfaction.
Patient Account Representative
13 Years- Processed patient accounts efficiently, ensuring accurate billing and timely resolution of inquiries.
- Managed insurance verification and eligibility checks to facilitate seamless patient experiences.
- Collaborated with healthcare providers to resolve discrepancies in patient accounts and billing issues.
- Implemented process improvements that enhanced workflow efficiency within the department.
Account Clerk
11 Months- Processed invoices and payments, ensuring accuracy and timely transactions.
- Maintained detailed records of financial activities in accounting software systems.
- Reconciled accounts to identify discrepancies and resolved issues efficiently.
- Collaborated with team members to streamline accounting procedures and enhance workflow efficiency.
Education
High School Diploma
Skills
Understanding patient rights
Proactive problem-solving
Resource utilization
Organized nature
Healthcare navigation
Medicaid
Languages
Spanish
Full Professional
Timeline
Patient Advocate
Conifer Health Solution
11.2016 - CurrentRead More
Financial Counselor
Houston Methodist Willowbrook
01.2015 - 09.2016Read More
Patient Advocate
Conifer Health Solutions
03.2012 - 09.2015Read More
Patient Account Representative
Cardon Health Care
02.1999 - 02.2012Read More
Account Clerk
Aeromexico Airlines
04.1997 - 03.1998Read More
Conroe High School
High School Diploma
Read More