Luisa Montoya
Elmont,NY
Summary
Proven to enhance efficiency and patient satisfaction at Advance Urology, I streamlined operations and improved service quality. Skilled in EMR/EHR and adept at problem-solving, I excel in medical office administration and patient care. My background also includes maintaining high laboratory standards, showcasing my ability to manage tasks with precision and adaptability.
Overview
11
11
years of professional experience
Work History
Front Desk
Advance Urology
Elmont
09.2021 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Lab Technician
Advance Urology
Elmont
09.2021 - Current
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Cashier
Panera Bread
Carle Place, NY
12.2013 - 07.2015
Education
Medical Assistant Program -
Molloy College
Bachelor Of Science - Health Information Management
CUNY School of Professional Studies
2025
Associate In Science - Science
LaGuardia Community College
Long Island City, NY12.2021
Skills
Outpatient care
EMR / EHR
Account management
Medical office administration
Patient Scheduling
Insurance Verification
Electronic Medical Records
Medical Records Management
Appointment Scheduling
Organization and Time Management
Flexible and Adaptable
Planning and Coordination
Obtaining authorizations
Problem-Solving
Languages
Spanish
Full Professional
Timeline
Front Desk
Advance Urology
09.2021 - Current
Lab Technician
Advance Urology
09.2021 - Current
Cashier
Panera Bread
12.2013 - 07.2015
Medical Assistant Program -
Molloy College
Bachelor Of Science - Health Information Management
CUNY School of Professional Studies
Associate In Science - Science
LaGuardia Community College