Luisa Oviedo
Houston,TX
Summary
To grow and develop my skill set and knowledge base as well as contribute to the overall success of an organization.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Closing Bartender
Underground Hall
1010 Praire St
2023 - Current
- Serve and anticipate all guest needs and ensure they are met.
- Practice safe alcohol service procedures in compliance with TABC laws.
- Provide a safe and clean environment for all guests.
- Close, lock up and set alarm for the night.
- Maintain daily operations.
- Identify issues related to guest complaints or suggestions and recommend course of action for correction to management.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Server
The Lymbar
2023 - 2023
- Maintained cleanliness and organization of dining area to uphold health standards.
- Provided exceptional customer service to enhance guest dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Catering for Events
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender/ Headwaiter
Pappas Restaurants Inc.
Hobby Airport
2017 - 2023
- Place orders and process payments using the point of sales system.
- Maintain cash balance of drawer.
- Train team members in both customer service and technical procedures.
- Prepared and served beverages to customers, ensuring high-quality presentation and taste.
- Managed inventory of bar supplies, maintaining optimal stock levels for efficient operations.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma -
Cesar E. Chavez High School
Skills
- Bilingual (English/Spanish)
- Strong interpersonal skills
- Able to work independently or on a team
- Excellent organizational skills and great attention to detail
- Responsible alcohol service
- Payment processing
- Hospitality service expertise
- Inventory
Certification
- TABC Certified
- Seller/Server Food Handler Certified
- 9 Years customer service experience
Timeline
Closing Bartender
Underground Hall
2023 - Current
Server
The Lymbar
2023 - 2023
Bartender/ Headwaiter
Pappas Restaurants Inc.
2017 - 2023
High School Diploma -
Cesar E. Chavez High School