Luisa Urdaneta
Plano,TX
Summary
Detail-oriented Business Administration student with practical experience in customer service and social media coordination. Strong organizational, problem-solving, and communication skills complement a solid foundation in business operations, supply chain, and data analytics. Committed to contributing to a professional internship while enhancing skills and gaining valuable industry insights.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Social Media Coordinator
Legacy Media Services
Plano, TX
12.2023 - Current
- Created and published posts on Instagram to engage audiences, attract customers, and showcase services offered.
- Increased followers and attracted customers through strategic engagement.
- Crafted captions and hashtags to enhance reach and drive interaction.
- Responded to comments, messages, and inquiries promptly to foster positive relationships with followers and customers.
Vehicle Registration Processor
Self-employeed
Plano, Texas
03.2023 - Current
- Process and submit vehicle registration and title applications on behalf of clients.
- Ensured accuracy and compliance with state DMV regulations to facilitate smooth registration processes.
- Assisted clients with license plate issuance, renewals, and registration transfers, enhancing their overall experience.
- Maintain detailed records of all transactions and client documents.
- Proactively addressed client questions, concerns, and special requests to maintain high customer satisfaction.
- Stay up-to-date with changes in vehicle registration laws and DMV policies.
Education
Some College (No Degree) - Business Administration
Collin County Community College
FriscoSkills
- Communication skills
- Problem solving
- Engagement monitoring
- Organization
- Content creation
- Customer Service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Interview Judge, Texas Academic Decathlon- 2025
Certification
SMU Business Analytics Certificate- In progress
Timeline
Social Media Coordinator
Legacy Media Services
12.2023 - Current
Vehicle Registration Processor
Self-employeed
03.2023 - Current
Some College (No Degree) - Business Administration
Collin County Community College