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FERNANDA Morales
san lorenzo,US
Work Preference
Summary
Bilingual store manager with extensive experience in inventory management and customer service. Proven leadership in team building and training, ensuring high levels of employee performance and customer satisfaction. Committed to improving store operations through effective problem-solving and conflict resolution.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Store Manager
Dominos Pizza
Hayward, US
10.2015 - Current
- Coached and developed new team members to meet Domino's standards, ensuring high-quality service.
- Managed training programs, resolved personnel issues, recruited new staff, and assessed employee performance to enhance store operations.
- Recruited and onboarded new employees
- Training new manager and assisting manager to take care the stores
- Open and close store make sure always have people for next day.
- Schedule staff hours for rush and the whole day schedule.
- Schedule people when store was cover
- Conducted labor checks for store management using mobile device
- Managed food inventory for Oakland, Hayward, and San Leandro stores
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Maintain food and equipment inventories, and keep inventory records.
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
- Provided excellent customer service
- Resolved customer complaints promptly
- Keep store clean and organize for the next day and always for inspection
- Procured uniforms and equipment for operations
- Order food for stores with new manager
- Pick up deposit for the stores
- Make sure stores were open at 10:30 a.m.
- Fluent in English and Spanish
- And last part is more about dealing with no staff working more the 8 hrs and reason why I left the supervisor job was the pay was enough for all that i do and also my kids. but still as a store manager.
Teacher's Assistant
Aspire Triumph Technoly Academy
Oakland, CA
08.2023 - 05.2024
- Conducted assessments to identify student needs and strengths, tailoring support strategies accordingly. Volunteered three times weekly to support classroom activities. all this teacher Assistant was more because my daughter needed a lot of support for her autistic diagnosis. I never got paid for totally volunteering.
- Supported classroom activities by preparing lesson materials to enhance student engagement.
- Maintained safe, organized classroom environment to facilitate effective learning.
Supervisor
Dominos Pizza
Oakland, US
11.2018 - 12.2019
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with money transfers to other countries, ensuring secure transactions.
- Processed utility bill payments, providing efficient service to customers.
- Sold satellite services for Comcast and DirecTV, enhancing customer satisfaction with entertainment options.
- Helping customer with money order
- Counted cash register at the end of the shift to ensure accurate financial reporting.
- Cleaned and organized store environment to ensure readiness for next day's operations.
Sales Representative
Telexpress
San Leandro, US
02.2015 - 12.2016
- Sold phones and accessories, contributing to overall sales growth.
- Upselling what we have at the store
- Selling satellite services for home comcast, DirecTV
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, enhancing customer satisfaction.
- Assisted customers with sending money internationally, ensuring secure and efficient transactions.
- Reports for the end of the Day
- Cleaned and organized store daily to ensure a welcoming environment for customers.
Education
High School Diploma -
laguna hills high school
laguna hills, california07-2006
Skills
- Inventory management
- POS systems
- Customer service
- Sales strategy
- Service management
- Staff scheduling
- Employee scheduling
- Store opening and closing
- Training and development
- Team leadership
- Team building
- Time management
- Multitasking
- Problem solving
- Conflict resolution
- Leadership coaching
- Systems and software expertise
- Leadership coaching
Certification
- Child Abuse mandated Reporter
- Child Care Provider
Accomplishments
- Recommendation Letter from School Principal
Timeline
Teacher's Assistant
Aspire Triumph Technoly Academy
08.2023 - 05.2024
Supervisor
Dominos Pizza
11.2018 - 12.2019
Store Manager
Dominos Pizza
10.2015 - Current
Sales Representative
Telexpress
02.2015 - 12.2016
High School Diploma -
laguna hills high school