LUISAINY FERREIRAS

Philadelphia,PA

Summary

Business Administration graduate with a strong foundation in client service and administrative support. Experienced in coordinating patient interactions, managing sensitive information, and maintaining accurate documentation. Bilingual in Spanish and English, focused on delivering exceptional patient experiences in a Medical Receptionist role.

Overview

years of professional experience

Work History

Home Attendant / Caregiver

Five Star Home Health Care

New York, Bronx

10.2021 - 03.2026

Coordinated daily appointments and care routines for clients, ensuring accurate scheduling and minimal disruption to care plans.
Assisted with daily care tasks and medication organization.
Communicated proactively with healthcare providers and families to relay updates and support coordinated, timely care.
Maintained accurate, confidential client documentation and records in compliance with privacy standards.
Handled confidential information responsibly in a sensitive, fast-paced environment.

Reception & Client Service Experience

Sign Factory

New York, Bronx

02.2023 - 11.2025

Greeted and registered clients and visitors with a professional, welcoming attitude, creating a positive first impression.
Handled client inquiries efficiently while ensuring a positive experience.
Answered and directed multi-line phone calls, enhancing communication and client satisfaction.
Collected and verified client information for accuracy, facilitating seamless intake and service delivery.
Scheduled appointments and maintained organized calendars and records.
Maintained organized files and documentation to support daily office operations.
Provided administrative and office support, contributing to efficient daily operations.

Education

Associate of Science - Business Administration And Management

Bronx Community College

Bronx, NY

05-2026

Skills

Scheduling
Client Care Coordination
Front Desk & Reception Support
Registration Support
Patient Privacy Standards
Electronic Health Records
Data entry support

Document Filing & Record keeping
Multiline communication
Customer & Patient Service
Sensitive Environments
Time management
Bilingual: Spanish (Native), English (Fluent)

Languages

Spanish, Native
English, Fluent

Additional Qualifications

Calm and professional under pressure
Strong organization skills
Patient and detail-oriented
Fast learner in healthcare environments

Coursework

Principles of Management
Business Communication
Marketing Fundamentals
Organizational Behavior
Office Administration

Timeline