Nicole Stewart
Decatur,GA
Summary
Dedicated professional with proven success in enhancing patient care and satisfaction at Visiting Angels Home Care. Excelled in emotional support and mobility support, significantly improving patient independence and comfort. Leveraged strong communication skills to foster trust with patients, while adept housekeeping ensured safe environments. Achieved notable increases in patient loyalty through compassionate service and effective conflict resolution.
Overview
22
22
years of professional experience
Work History
Caregiver Attendant
Charlotte Homecare
08.2023 - Current
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
Patient Care Associate
Visiting Angels Home Care
01.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
Customer Service Representative
Reuben Art Works LLC
11.2019 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate Degree In Nursing - Nursing
Borough of Manhattan Community College
New York, NYCna License - Certified Nurse Assistant
ABC Training Nurse Assistant
New York, NY05.2004
Skills
- Nutrition monitoring
- Emotional Support
- Mobility support
- Recreational activities planning
- Transfer skills
- Medical appointment coordination
- Housekeeping tasks
- Vital signs monitoring
- Multitasking ability
- Daily living support
- Basic Life Support
- Patient Care
- First aid and safety
- Direct Patient Care
- Verbal and written communication
- HIPAA Compliance
- Relationship Building
- Documentation accuracy
- Client documentation
- Patient Transport
- Medical Terminology
- Behavior redirection
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Payment Processing
- Scheduling
- Appointment Scheduling
Timeline
Caregiver Attendant
Charlotte Homecare
08.2023 - Current
Patient Care Associate
Visiting Angels Home Care
01.2023 - Current
Customer Service Representative
Reuben Art Works LLC
11.2019 - 06.2022
Associate Degree In Nursing - Nursing
Borough of Manhattan Community College
Cna License - Certified Nurse Assistant
ABC Training Nurse Assistant
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