Luis Alberto Perez
Riu Hotels & Resorts
MIAMIBEACH,FL
3
Languages
11
years of professional experience
Results-oriented professional with extensive experience in restaurant operations and customer support. Adept at training teams, optimizing workflows, and resolving customer inquiries, driving improvements that enhance guest satisfaction and operational efficiency.
Work History
Evening Lead Server
4 Years 2 Months- Managed daily operations, optimizing workflow and enhancing dining experiences for guests.
- Developed and implemented service protocols, improving efficiency and consistency across the restaurant.
- Coordinated with kitchen staff to ensure timely food delivery and address special requests.
- Resolved customer complaints promptly, fostering a positive environment and repeat business.
Tourist Guide/Customer Support Associate
6 Years 6 Months- Developed detailed itineraries tailored to diverse tourist interests, ensuring seamless travel experiences.
- Coordinated logistics for group travel, managing transportation and accommodation arrangements effectively.
- Streamlined tour booking process by effectively managing reservations, payments, and confirmations.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
Certificate of English Language Proficiency - English Language For Business
High School Diploma - Career And Technical Education
Skills
Banquet management
Buffet management
Server monitoring
Bill computation
Team leadership
Service protocol development
Buffet setup and take down
Service monitoring
Payment processing
Dining event management
Staff leadership
Accomplishments
- Supervised team of 7 staff members.
- Highly proficient in Microsoft Office Suite and various productivity applications, with strong skills in document management, data organization, and reporting.
- Successfully completed training programs in Effective Leadership, Food Safety and Handling Practices, and Awareness and Identification of Human Trafficking and Workplace Violence.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Evening Lead Server
Riu Hotels & Resorts
06.2022 - CurrentRead More
Tourist Guide/Customer Support Associate
MiCuba Travel
11.2015 - 05.2022Read More
School of Business, Foreign Trade Institute
Certificate of English Language Proficiency from English Language For Business
Read More
Instituto Politecnico De Informatica Pablo De La Torriente
High School Diploma from Career And Technical Education
Read More