Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Amanda Williams

Omaha,NE

Summary

Dynamic hospitality expert specializing in employee development and exceptional customer service. Adept at process improvement and team leadership, I successfully enhanced operational efficiency and guest satisfaction. My expertise in event coordinating, marketing, management, and commitment to excellence drives impactful results in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor, Server, Bartender

Goose120
Omaha, NE
05.2023 - Current
  • Lead banquet server.
  • Managed daily operations, and ensured team efficiency.
  • Implemented process improvements to enhance efficiency in task execution.
  • Collaborated with management to develop training materials for staff development.
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted in training new servers on menu items and service techniques.
  • Handled money transactions accurately while following company procedures.
  • Upsold menu items to enhance guest dining experience and satisfaction.

Manager, Event Coordinator, Marketing Director

Hook & Lime
Omaha, NE
12.2016 - 02.2023
  • Lead server and lead bartender.
  • Hired, trained, and evaluated employees.
  • Developed Standard Operating Procedures.
  • Managed inventory levels to ensure accurate stock availability.
  • Developed marketing strategies to enhance brand visibility and engagement.
  • Captured vibrant food images for editorial and marketing purposes.
  • Coordinated logistics for multiple events, ensuring smooth execution and guest satisfaction.

Education

High School Diploma -

Carlisle Highschool
Carlisle, IA
05-2000

Commercial and Advertising Art

Des Moines Area Community College
Ankeny, IA

Fine Arts

Iowa Western Community College
Council Bluffs, IA

Skills

  • Team leadership
  • Event coordinating
  • Marketing management
  • Banquet management

Affiliations

  • Food Photographer
  • Artist

Accomplishments

  • Des Moines Area Community College dean’s list and 2001 student of the year
  • Horseshoe Casino 2013 legend award winner for leadership
  • December 2022 Blue Sushi Sake Grill- OG employee of the month

Certification

  • Academia Patron's Agave Masters certification
  • Certification of completion of curating at Des Moines Art Museum

References

References available upon request.

Timeline

Supervisor, Server, Bartender

Goose120
05.2023 - Current

Manager, Event Coordinator, Marketing Director

Hook & Lime
12.2016 - 02.2023

High School Diploma -

Carlisle Highschool

Commercial and Advertising Art

Des Moines Area Community College

Fine Arts

Iowa Western Community College

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