Luis Alejandro Sosa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Service Advisor
Imperial Valley Chevrolet
03.2022 - 04.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Business Development Center Representative
Crystal Chrysler
11.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Service Porter
I-10 Toyota
05.2019 - 03.2020
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
Cook
Applebee's Neighborhood Grill & Bar
12.2018 - 05.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Landscape Groundskeeper
Iron Greens & Metal
01.2018 - 12.2018
- Operated various landscaping equipment safely and efficiently, including mowers, trimmers, edgers, blowers, and chainsaws.
- Enhanced landscape aesthetics by regularly mowing lawns, trimming bushes, and planting flowers.
- Reduced water usage by installing and maintaining efficient irrigation systems.
- Completed seasonal tasks such as mulching flower beds or leaf removal ensuring landscapes looked well-kept yearround.
Education
High School Diploma -
Nova Academy Early College High School,
Coachella, CA05.2018
Skills
- Customer Service
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Scheduling
- Documentation
- Coordination
- Office equipment proficiency
- Fluent Bilingualism
- Accounts Payable and Receivable
Timeline
Service Advisor
Imperial Valley Chevrolet
03.2022 - 04.2024
Business Development Center Representative
Crystal Chrysler
11.2020 - 03.2022
Service Porter
I-10 Toyota
05.2019 - 03.2020
Cook
Applebee's Neighborhood Grill & Bar
12.2018 - 05.2019
Landscape Groundskeeper
Iron Greens & Metal
01.2018 - 12.2018
High School Diploma -
Nova Academy Early College High School,
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