Luis Angel Zarate Aguilar
Tijuana
Summary
Customer service agent experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationship while assisting. Track record of maintaining high customer satisfaction by problem solving utilizing critical thinking and system knowledge.
Overview
10
10
years of professional experience
Work History
Customer service representative
Taskus Tijuana
Tijuana, Baja California
08.2024 - 02.2026
- Assisted customers by resolving inquiries and providing product information efficiently.
- Managed customer accounts, ensuring data accuracy and timely updates.
- Utilized CRM systems to track interactions and enhance customer satisfaction.
- Identified recurring issues and suggested improvements to enhance service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new staff on company policies and customer service protocols effectively.
Independent
Musician
Oaxaca City, Oaxaca
12.2021 - 06.2024
- Composed original music for diverse genres, enhancing artistic versatility.
- Performed at various venues, engaging audiences through dynamic stage presence.
- Developed promotional materials to increase visibility and attract new listeners.
- Mentored emerging artists in music production techniques and performance skills.
- Analyzed audience feedback to improve setlists and overall performance experience.
- Established partnerships with local businesses for promotional events, expanding community reach.
- Managed logistics for specific shows, ensuring efficient use of studio time and resources.
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
- Scheduled rehearsals with other musicians and choirs.
- Elevated performance quality by consistently practicing and refining individual skills on various instruments.
Warehouse Assistant
GLG Reciclados Industriales
Oaxaca City, Oaxaca
12.2022 - 10.2023
- Operated forklifts and pallet jacks to efficiently move materials within warehouse environment.
- Conducted regular inventory audits to ensure accurate stock levels and minimize discrepancies.
- Assisted in loading and unloading shipments, maintaining organization in shipping/receiving areas.
- Collaborated with team members to improve workflow processes and enhance operational efficiency.
- Maintained cleanliness and safety standards throughout the warehouse, adhering to company policies.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Dance Instructor / Founder Dance Studio
Independant
Oaxaca City, Oaxaca
06.2016 - 10.2023
- Developed business strategies to enhance market positioning and drive sustainable growth.
- Developed and implemented engaging dance curriculum for diverse age groups.
- Created inclusive lesson plans that accommodated various skill levels and learning styles.
- Evaluated student performance through assessments to tailor instruction for individual growth.
- Integrated technology into lessons to enhance learning experiences and engagement levels.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Cultivated a positive learning environment by establishing clear expectations and fostering open communication between students, parents, and staff.
- Planned routines for recitals and performances.
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
Dental Front Office Receptionist
Dent Art Estomatologia
Oaxaca City, Oaxaca
01.2019 - 01.2020
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Coordinated insurance verifications and billing inquiries for improved patient satisfaction.
- Maintained accurate patient records using dental management software to ensure compliance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Developed strong relationships with patients, fostering a welcoming environment at the practice.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
Education
High School Diploma -
CEDART Miguel Cabrera
Oaxaca de Juárez, OAX06.2015
Skills
- Customer service
- Documentation
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Problem resolution
Languages
English
Full Professional
Timeline
Customer service representative
Taskus Tijuana
08.2024 - 02.2026
Warehouse Assistant
GLG Reciclados Industriales
12.2022 - 10.2023
Independent
Musician
12.2021 - 06.2024
Dental Front Office Receptionist
Dent Art Estomatologia
01.2019 - 01.2020
Dance Instructor / Founder Dance Studio
Independant
06.2016 - 10.2023
High School Diploma -
CEDART Miguel Cabrera
Hobbies
Music: Enjoy playing, learning to play new instruments, singing and discovering new music.
Dance: Always an enthusiast to learn new dancing techniques
Kitchen: Enjoy cooking and learning
Cinema: Big cinema enthusiast