Luis Arturo Moreno Balandrano
Coacalco
Summary
Dynamic quality professional with a strong background in data analysis and process improvement. Known for driving initiatives that yield significant reductions in warranty claims and enhancing product performance. Prepared to support organizational goals through effective collaboration and problem-solving.
Overview
6
6
years of professional experience
Work History
Powertrain Quality Specialist
Ford Motor Company
Cuautitlán
12.2025 - Current
- Developing a warranty analytics strategy using a regression model to target actions by month-in-service (MIS).
- Standardizing a scalable approach intended to be replicated across other VRT teams to improve
Underbody Quality Specialist
Ford Motor Company
Cuautitlán
02.2025 - 11.2025
- Delivered a 36% improvement in 3 MIS warranty performance, achieving GBIF (Global Best in Ford).
- Sustained a zero-warranty streak at 0 MIS, including a landmark month with zero claims across all service intervals.
- Facilitated 3 Black Belt projects plus my own project, improving First Run Capability (FRC) and function KPIs.
- Analyzed customer complaints, identified root causes, and implemented corrective action plans.
Vehicle Engineering Quality Specialist
Ford Motor Company
Cuautitlán
01.2024 - 02.2025
- Achieved zero warranties at 0 MIS for the full Model Year through Squeak & Rattle initiatives and disciplined closure.
- Closed 2 Black Belt projects, enabling “Best in Ford” recognition for 0 MIS service quality.
- Applied Six Sigma methods to reduce variation and sustain results.
- Analyzed design specifications to ensure compliance with industry standards.
- Evaluated product performance through testing and validation processes.
- Managed project timelines by coordinating tasks among team members.
Damage Prevention Specialist
Ford Motor Company
Cuautitlán
07.2023 - 09.2023
- Delivered a plant-level project to build structured damage traceability across physical, operational, and cultural factors.
- Enabled early identification of damage inception from workstation design/creation, improving containment and prevention.
- Utilized GIS software to analyze infrastructure and assess risk factors.
Incoming Qaulity Engineer
Ford Motor Company
Cuautitlán
01.2023 - 06.2023
- Built Power Apps solutions to improve ticket traceability and quality resolution workflow.
- Reduced ticket response lead time by 20% through standardized flow and improved status/ownership.
- Participated in team meetings to discuss project progress updates.
- Documented all engineering activities according to established procedures.
Final Quality Engineer
FORD MOTOR COMPANY
Cuautitlán
03.2021 - 03.2023
- Improved quality indicators by at least 40% for the final defects on Warranty Clains
- Conducted inspections and audits to ensure compliance with industry standards.
- Facilitated training sessions for team members on quality assurance protocols.
- Reviewed engineering specifications to ensure alignment with quality requirements.
GDIA Analyst
FORD MOTOR COMPANY
Cuautitlán
03.2020 - 11.2020
- Developed a dashboard and quality analysis tool for paint defects.
- Improved root-cause response time by 30% by standardizing data and enabling visual analytics.
- Collaborated with cross-functional teams to streamline data reporting processes.
- Conducted research on competitive products and industry standards for analysis.
Education
High School Diploma -
UPVM
Tultitlán12-2019
Skills
- Warranty analytics
- Six Sigma methodology
- Quality assurance standards
- Data analysis
- Process improvement
- Customer complaint resolution
- Project management
- Team collaboration
- Problem solving
- Effective communication
Timeline
Powertrain Quality Specialist
Ford Motor Company
12.2025 - Current
Underbody Quality Specialist
Ford Motor Company
02.2025 - 11.2025
Vehicle Engineering Quality Specialist
Ford Motor Company
01.2024 - 02.2025
Damage Prevention Specialist
Ford Motor Company
07.2023 - 09.2023
Incoming Qaulity Engineer
Ford Motor Company
01.2023 - 06.2023
Final Quality Engineer
FORD MOTOR COMPANY
03.2021 - 03.2023
GDIA Analyst
FORD MOTOR COMPANY
03.2020 - 11.2020
High School Diploma -
UPVM