LUIS BENEDICT DELA ROSA
ROSHARON
Summary
Dynamic kitchen professional with extensive experience at BAZO Cafe, excelling in food preparation and safe handling. Recognized for maintaining impeccable cleanliness and organization, enhancing customer satisfaction through efficient service. Proven ability to train team members and adapt quickly, ensuring high standards and a positive dining experience.
Overview
2
2
years of professional experience
Work History
Kitchen Staff Member
BAZO Cafe
08.2025 - Current
- Assisted in food preparation, ensuring quality and adherence to safety standards.
- Operated kitchen equipment efficiently, maintaining cleanliness and proper usage protocols.
- Supported team members during peak hours, enhancing service speed and customer satisfaction.
- Followed recipes accurately, contributing to consistent taste and presentation of dishes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Bakery Associate
Cookie Crumble
09.2024 - 03.2025
- Prepared and baked various cookie recipes according to established guidelines.
- Operated ovens and mixers, ensuring proper temperature and settings for baking.
- Monitored inventory levels of ingredients, notifying management for restocking needs.
- Assisted customers with product selections, providing knowledgeable recommendations.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Collaborated with team members to meet daily production goals efficiently.
- Packaged finished products attractively for display and sale to enhance customer appeal.
- Learned new baking techniques and recipes, adapting quickly to changing demands.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
- Managed daily cash transactions efficiently, ensuring accurate register balances at shift end.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.
- Increased sales by recommending complementary items and promoting current specials to customers.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Service Crew Member
Chick-fil-A
07.2023 - 04.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently while preparing menu items to company standards.
- Maintained cleanliness and organization of dining area, enhancing overall customer experience.
- Assisted team members during peak hours to streamline service operations and reduce wait times.
- Resolved customer inquiries and concerns promptly, fostering positive relationships with patrons.
- Collaborated with coworkers to implement efficient workflows, improving service delivery speed and accuracy.
- Trained new hires on service protocols and best practices to ensure consistent quality of service.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
Education
Associate of Science - Nursing
Houston Community College
Houston, TX05-2028
Skills
- Food preparation
- Organization and cleanliness
- Cleaning and sanitizing
- Safe food handling
Timeline
Kitchen Staff Member
BAZO Cafe
08.2025 - Current
Bakery Associate
Cookie Crumble
09.2024 - 03.2025
Service Crew Member
Chick-fil-A
07.2023 - 04.2024
Associate of Science - Nursing
Houston Community College