Luis Crucet
Hollywood,Florida
Summary
Detail-oriented professional with strong technical acumen, seeking to leverage expertise in software solutions. Core competencies include project management, data analysis, and troubleshooting. Committed to driving efficiency and fostering collaboration within dynamic teams.
Overview
12
12
years of professional experience
Work History
Product Support Rep III
UKG
05.2022 - Current
- Helping resolve issues with data analytics and visual representation to deliver relevant insights to customers.
- Utilized Business Intelligence tools to design demo reports and deploy customer interfaces.
- Generated standard or custom reports summarizing business, financial or economic data.
- Managed timely flow of business intelligence information to users.
- Educate clients on correct interpretation of financial, statistical and qualitative data.
- Promote customer satisfaction by resolving problems with knowledgeable and friendly service
- Utilizing metrics for measuring KPRs: Performance, Productivity, and average 100 cases closed per month as well as 90% of customer satisfaction
Sr. Advisor IOS/macOS
Apple Inc
03.2015 - 05.2022
- Creating and restoring relationships with customers and business customers by providing a successful solution, Product knowledge on Apple and 3rd party accessories, technical support on mobile and iOS devices.
- Assisted customers with various types of technical issues via live chat and telephone.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements by utilizing knowledge base articles.
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
- Escalated complex issues to engineers to verify and resolve issue
- Hosted sessions in store to educate customers about product knowledge
Technology Sales Associate
University of Miami Technology Store
Miami, FL
08.2013 - 03.2015
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Education
Some College (No Degree) -
Miami Dade College
Apple Certified Portable Technician (ACPT)
Skills
- Configuring devices
- Instructing customers
- Diagnosing issues
- Troubleshooting
- Working collaboratively
- Technical troubleshooting
- Computer maintenance
- Application installations
- Service desk support
- Multitasking
- Active listening
- Communication
Languages
Exceptional oral and written communication skills; fluent in both Spanish and English.
Timeline
Product Support Rep III
UKG
05.2022 - Current
Sr. Advisor IOS/macOS
Apple Inc
03.2015 - 05.2022
Technology Sales Associate
University of Miami Technology Store
08.2013 - 03.2015
Some College (No Degree) -
Miami Dade College
Apple Certified Portable Technician (ACPT)
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