Luis Daniel Calo
Davenport,FL
Summary
Experienced retail manager with career history built on strong interpersonal, planning and problem-solving abilities. Driven leader and program manager with key abilities in operations, merchandising and sales planning. Seeking manager position with growth-oriented company.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Sephora USA
Lake Buena Vista, FL
06.2022 - Current
- Strong store business acumen to develop and implement strategies to drive store goals.
- Excellent planning and prioritization skills to manage and execute completion of multiple projects and tasks on a 36 million dollar building.
- Strong leadership skills with proven ability to attract, identify, and inspire talent.
- Strong people development skills with proven ability to positively influence team members and effectively work through others by delegating tasks and responsibilities to a team over 85 employees.
- Excellent communication skills with the ability to communicate with business partners, store teams, peers, and leaders in a clear and concise manner.
- Ability to pivot priorities depending on the needs of the business.
Product Operations Manager
Old Navy
Orlando, FL
05.2021 - 06.2022
- Led operational initiatives to solve operations challenges.
- Managed daily operations of product organization and allocation to make sure we have highest product flow.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and store operation procedures.
- Handled day-to-day receiving overseeing more than 250 packages 3-4 day per week.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Planned shipment, markdowns and signage weekly based on workload to ensure store provides high customer experience.
- Oversaw and motivated team of 2 full time leads and 15 employees in back of house to increase efficiency in shipment, signage, markdowns, ship from store and BOPIS.
General Manager
Pacsun
Aventura, FL
05.2019 - 05.2021
- Responsible of opening this new location on July 2019 in collaboration with DM and regional partners.
- Responsible for cultivating and leading customer focused, sales driven, profitable and productive flagship store.
- Owned all store aspects presentation, selling, and operational functions.
- Provided rewarding associate experience and deliver exceptional customer experience.
- Hired, trained and managed team of 3 Assistant Managers, 2 Leads and 25 associates, including evaluating performance and enforcing disciplinary actions.
- Accountable to performance manage underperforming members by partnering up with supervisor and HR when required.
Store Manager
Pacsun
Orlando, FL
11.2016 - 05.2019
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Created strategies of sales to promote selling culture and ensure greater profit for business.
- Hired, trained and managed team of 2 Assistant Manager, 3 Leads and 20 associates, including evaluating performance and enforcing disciplinary actions.
- Coached and mentored associates to achieve 12 employee promotions.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Host multiple Regional visits and meetings exceeding all expectations.
- Helped other locations in improve operations and visuals to provide outstanding experience for customers.
- Supported management in exceeding customer service and quality standards.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building reports.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
Assistant Store Manager
Pacsun
San Juan, PR
03.2014 - 11.2017
- Demonstrated company core values as role model, with focus on respect, honesty, integrity, diversity, inclusion and safety of others.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Assisted in overall daily operations of store including continuous development of effective store associates to achieve desired sales and results.
- Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments.
- Processed shipments and maintained organized stock shelves.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Built and maintained effective relationships with peers and upper management.
- Addressed customer issues to ensure swift and successful resolution.
Sales Lead
Pacsun
San Juan, PR
11.2012 - 02.2014
- Accomplished company defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting items. Communicated with supervisors on frequent basis to escalate customer concerns, store issues and inventory requirements.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Consulted with customers on latest styles and trends.
- Kept showroom clean and maintained neat, orderly product displays.
- Maintained visually appealing and effective displays for entire store.
- Offered direction and gave constructive feedback to motivate team members.
- Processed merchandise returns and exchanges.
Retail Sales Associate
Pacsun
San Juan , PR
11.2010 - 02.2012
- Helped customers by answering questions and locating merchandise.
- Assisted in ringing up sales at registers and bagging merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly.
- Supported managers with organizing store.
Education
Bachelor of Arts - Graphic Designer
Universidad de Puerto Rico
Carolina2014
Skills
- Customer service focus
- Inventory control
- Team leadership
- Excellent multi-tasker
- Detail oriented
- Time management
- Employee scheduling
- Personnel training and development
Timeline
Assistant Store Manager
Sephora USA
06.2022 - Current
Product Operations Manager
Old Navy
05.2021 - 06.2022
General Manager
Pacsun
05.2019 - 05.2021
Store Manager
Pacsun
11.2016 - 05.2019
Assistant Store Manager
Pacsun
03.2014 - 11.2017
Sales Lead
Pacsun
11.2012 - 02.2014
Retail Sales Associate
Pacsun
11.2010 - 02.2012
Bachelor of Arts - Graphic Designer
Universidad de Puerto Rico