Melanie Medina
Summary
Dynamic leader with a proven track record adept in visionary leadership and KPI analysis for over 8 years. Excelled in elevating customer service standards and boosting team performance through effective communication and goal setting. Skilled in Microsoft Office Suite, ensuring operational excellence. Achieved significant improvements in customer satisfaction and team productivity, fostering a culture of achievement and excellence. Organized with a background in managing staff, driving sales, and providing exceptional customer service. Skilled with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Michael Kors
Las Vegas, Nevada
08.2017 - Current
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
- Generated repeat business through exceptional customer service, and responded to customer concerns with friendly and knowledgeable service.
- Increase employee performance, job satisfaction, and strengthen retention and engagement.
- Maintained an ethical and positive working environment to reduce turnover and promote high retention rates by delivering feedback to employees on the importance of business metrics.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service, and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Leads self and others in setting and attaining stretch goals within a continually evolving environment.
- Coached employees in successful selling methods, and encouraged cross-selling to drive revenue.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Coached and developed store associates through formal and informal interactions.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
Financial Specialist
American First Credit Union
Las Vegas, NV
04.2017 - 08.2017
- Presenting and educating members about credit union services and products, and assisting them in meeting their financial needs.
- Provided exceptional customer service while accurately processing routine transactions.
- Answers and solves problems for members by listening to concerns, collecting data, securing answers, and reporting results to the inquiring party.
- Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate customer recommendations.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via manual and machine-driven approaches.
- Balanced the cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions, executed wire transfers, and stopped payments and account transfers.
- Answered customer inquiries regarding bank products and services.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Lead Sales Supervisor
Victoria's Secret PINK
Hyannis, Boston
08.2015 - 12.2016
- Ensured compliance with company policies and procedures related to sales operations.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Processed cash, credit and check transactions with POS system and cash register.
- Supported sales team members to drive growth and development.
- Delegated work to staff, setting priorities and goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Resolved customer complaints efficiently and professionally.
Education
Bachelor of Science -
University of Las Vegas
Las Vegas, NV06-2027
Associate of Applied Business - Minor of Business
University of Las Vegas
Las Vegas, NV06-2027
General Studies
Cape Cod Community College
West Barnstable, MA08-2015
High School Diploma -
Legacy High School
Las Vegas06-2014
Skills
- Goal setting
- Product knowledge
- Decisive
- Excellent communication skills
- Visionary leadership
- KPI analysis
- Customer service aptitude
- Customer service focus
- Upselling and cross selling
- Goals and performance
- Team building and leadership
- Store opening and closing
- Flexible schedule
- POS systems
- Incident reports
- Verbal and written communication
- Records maintenance
- Microsoft Office Suite
- Customer relations
- Store organization
- Time management
- Sales strategies
- Team management
- Cultural awareness
- Task prioritization
- Multitasking
Timeline
Assistant Store Manager
Michael Kors
08.2017 - Current
Financial Specialist
American First Credit Union
04.2017 - 08.2017
Lead Sales Supervisor
Victoria's Secret PINK
08.2015 - 12.2016
Bachelor of Science -
University of Las Vegas
Associate of Applied Business - Minor of Business
University of Las Vegas
General Studies
Cape Cod Community College
High School Diploma -
Legacy High School
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