Office
Luis Fuentes
Chicago,IL
Summary
Dynamic and motivated leader skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Results-driven management professional with 13 years of experience in municipal operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of License Administration
Office of the City Clerk of Chicago
Chicago , IL
12.2022 - Current
- Director of the Chicago CityKey Program, the city's municipal ID initiative.
- Oversaw department operations to align priorities and resources with organizational objectives.
- Managed contracts with program business partners and contracted delegate agencies
- Analyzed and evaluated program efficiency and adjusted priorities based on operational needs
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Attend and represent team in senior staff meetings and with crucial community stake holders
Outreach Coordinator
Chicago Department of Water Management
Chicago, IL
02.2022 - 12.2022
- Implement community outreach and engagement plans to reach vulnerable communities.
- Collaborate with community-based organizations and key stakeholders to address department initiatives.
- Built and maintained professional relationships with civic professionals, community organizations and marketing partners.
- Create and deliver presentations to inform key individuals of municipal programs.
- Develop marketing materials, social media content and outreach strategies
- Collect and analyze data on local demographics to determine target needs and track outreach progress
Supervisor
Chicago Park District
Chicago, IL
04.2018 - 02.2022
- Supervised, trained and scheduled staff, to fulfill program and facility needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Procured services and materials for day to day operations of facility.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to customer questions regarding products, prices and availability
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
Program Coordinator
Chicago Park District
Chicago, IL
10.2010 - 04.2018
- Created, marketed, and implemented recreation programs for individuals with disabilities
- Maintained correspondence with caregivers, parents and long term living agencies.
- Trained, and evaluated staff on established performance measures.
- Coordinated community events with other departments within organization.
- Delegated tasks to staff and volunteers during daily activities and organized events.
- Collaborated with community leaders and public agencies to promote programs within community.
Education
Bachelor's degree - Communications/History
Skills
- Customer Support and Assistance
- Team Management
- Training & Development
- Database Management
- Public Relations
- Fluent in Spanish
- Inventory Management
- Policies and Procedures Implementation
- Multi-Unit Operations Management
Certification
- March 2021 to April 2023
- Certified Parks and Recreation Professional
Languages
- Spanish - Fluent
- Certifications and Licenses
Additional Information
CPRP- Certified Parks and Recreation Professional
Bilingual: Spanish
Software
Excel
Powerpoint
Sharepoint
Outlook
Adobe
Teams
Zoom
Activenet
Languages
Spanish
Native/ Bilingual
Timeline
Director of License Administration - Office of the City Clerk of Chicago
12.2022 - Current
Outreach Coordinator - Chicago Department of Water Management
02.2022 - 12.2022
Supervisor - Chicago Park District
04.2018 - 02.2022
Program Coordinator - Chicago Park District
10.2010 - 04.2018
University of Illinois At Urbana-Champaign - Bachelor's degree, Communications/History
- March 2021 to April 2023
- Certified Parks and Recreation Professional
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