Luis Emanuel Alvarez Velez
Katy,TX
Summary
Dedicated and results-driven shift supervisor with a strong background in operational management of starbucks store front. Seeking an opportunity to leverage my experience,team-building skills, and commitment to customers service in a new role. Eager to contribute to a high-achieving team and promote the well-being of clients and employees.
Overview
9
9
years of professional experience
Work History
Supervisor starbucks
Starbucks
Katy, TX
2016.09 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Implemented store policies that improved customer service experience.
- Reviewed employee performance, providing feedback and coaching to improve overall team performance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies and procedures.
- Managed cash handling procedures and reconciled daily deposits.
- Developed and implemented operational policies and procedures that increased workflow efficiency and accuracy.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Emadrian Bilingual School
Bayamon, Puerto Rico2016-01
Skills
- Employee training
- Performance management
- Customer service
- Conflict resolution
- Policy implementation
- Inventory management
- Cash handling
- Team building
- Excellent communication
- Bilingual (Spanish and English) fluent in both
Timeline
Supervisor starbucks
Starbucks
2016.09 - Current
High School Diploma -
Emadrian Bilingual School