Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Luis Ernesto Vazquez

Miami,FL

Summary

Hardworking Mechanic skilled in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes and models. Safely lifts up to [Number] pounds. Reliable, energetic Mechanic with passion for hands-on work. Identifies issues early and comes up with cost-effective solutions for client and business. Highly versatile and experienced with latest technology and advancements in [Type] industry. Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Hardworking Mechanic successful at completing inspections, maintenance and repairs on [Type] vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Hardworking Master Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations. Productive [Job Title] and professional shop operator keeps safety and customer satisfaction front and center. Versatile repair and maintenance technician with [Number] years of experience working with automotive tools and components. Timely with engine diagnostics and repair estimates. Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. ASE Master Certified.

Overview

4
4
years of professional experience

Work History

Mechanic Type A

EMI "Batalla De Santa Clara " CUBA
01.2019 - 03.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

IPU Carlos Chesalle
Santo Domingo . Cuba
01.2019

Skills

  • Work Order Management
  • Troubleshooting
  • Vehicle Inspections
  • Quality Assurance
  • Electrical System Rewiring
  • Mechanical Systems

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Professional Working

Timeline

Mechanic Type A

EMI "Batalla De Santa Clara " CUBA
01.2019 - 03.2023

High School Diploma -

IPU Carlos Chesalle
Luis Ernesto Vazquez