Luis Fernando Hernandez
Indianapolis,IN
Summary
Purdue University student pursuing a Bachelor of Science in Selling & Sales Management with a minor in Construction Management. Interested in construction project management, real estate, and the business side of the construction industry. Experience in customer service, operations, and relationship management, with the ability to communicate effectively, manage multiple priorities, and work well with different teams. Bilingual in English and Spanish with strong communication, leadership, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Manager
Morning Farmhouse & Slice
Kokomo, IN
06.2025 - 04.2026
- Oversaw daily operations in fast-paced customer service environment to ensure efficient service delivery.
- Coordinated employee scheduling and optimized workflow during peak business hours to meet service demands.
- Addressed customer concerns to enhance guest satisfaction and loyalty.
- Coordinated inventory management, vendor orders, and operational records.
Supervisor
Hernandez A&B Remodel & Furniture
Indianapolis, IN
05.2020 - 06.2025
- Managed project budgets, material purchases, and vendor payments, optimizing costs while meeting project requirements.
- Facilitated communication among clients, subcontractors, and suppliers to swiftly resolve issues and maintain project timelines.
- Coordinated schedules and resources for residential remodeling projects, ensuring timely completion and client satisfaction.
Customer Service Associate
The Home Depot
Carmel, IN
01.2023 - 08.2023
- Cultivated positive customer relationships through effective communication and problem resolution, fostering customer loyalty.
- Assisted customers with product selection, purchases, and returns, enhancing overall shopping experience in a high-volume retail environment.
- Guided customers on home improvement products, tools, and building materials, helping them make informed purchasing decisions.
Education
Bachelor of Science - Selling & Sales Management
Purdue University
West Lafayette, IN05-2028
Certificate - Organizational Leadership
Purdue University
West Lafayette, IN03-2026
Construction Management
Purdue University
West Lafayette, IN09-2026
Skills
- Project Coordination
- Vendor Management
- Inventory management
- Data Analysis
- Time Management
- Team Leadership
- Problem Solving
- Communication Skills
- Customer Relations
PROFESSIONAL SUMMARY
- Bilingual in English
- Bilingual in Spanish
Timeline
Manager
Morning Farmhouse & Slice
06.2025 - 04.2026
Customer Service Associate
The Home Depot
01.2023 - 08.2023
Supervisor
Hernandez A&B Remodel & Furniture
05.2020 - 06.2025
Bachelor of Science - Selling & Sales Management
Purdue University
Certificate - Organizational Leadership
Purdue University
Construction Management
Purdue University