Luis Gerardo Esquivel
Thornton,CO
Summary
Dynamic and results-driven professional with experience at Amazon, excelling in customer service and efficient delivery operations. Proven ability to enhance customer satisfaction through timely deliveries and effective communication. Skilled in map reading and navigation, with a strong focus on teamwork and collaboration to achieve operational excellence. Fluent in Spanish, fostering inclusive interactions. Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon.Inc
05.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Assistant Manager
Lowe's Mercado
11.2019 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma -
New Heights Academy
Federal Heights, CO05-2019
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- Stocking and inventory
- Heavy hauling
- FLUENT IN Spanish
- Multitasking and organization
- Customer interaction
- Physical stamina
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Driver
Amazon.Inc
05.2022 - Current
Assistant Manager
Lowe's Mercado
11.2019 - 02.2025
High School Diploma -
New Heights Academy
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