Luis I. Luna-Lopéz
Burbank,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Sales Representative
Jonathon Wesley
02.2024 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
Bartender
Summit City Brewerks
05.2023 - 01.2024
- Increased customer satisfaction by providing excellent service and extensive knowledge on house brewed beers.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Group Leader
Alliance RV
01.2021 - 03.2023
- Improved team productivity by implementing efficient project management strategies and delegating tasks effectively.
- Developed a collaborative work environment through open communication and regular team meetings, enhancing overall group performance.
- Streamlined processes in the department, leading to increased efficiency and reduced operational costs.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
Education
International Business Economics - International Business
ITESM
Monterrey, NL, MX08.2016
High School Diploma -
Goshen High School
Goshen, IN05.2012
Skills
- Account Management
- Records Management
- Sales Forecasting
- Account Servicing
- Sales closing
- Customer Service
- Upselling and Cross Selling
- Product Promotions
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Jonathon Wesley
02.2024 - Current
Bartender
Summit City Brewerks
05.2023 - 01.2024
Group Leader
Alliance RV
01.2021 - 03.2023
International Business Economics - International Business
ITESM
High School Diploma -
Goshen High School