Luis Villar
Bellevue,WA
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at The Home Depot Inc. Expert in conflict resolution and POS system operations, I excel in high-stress environments, driving customer satisfaction and operational efficiency. Achieved significant improvements in customer service and inventory management, showcasing a blend of technical proficiency and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pro Account Sale Associate
The Home Depot Inc
07.2019 - 07.2024
- Fostered lasting relationships with 200k+ Spend customers through effective communication and quick response, resulting in long-term loyalty.
- Developed and maintained strong working relationships with professionals within assigned accounts.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Negotiated prices, terms of sales and service agreements.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Front Desk Receptionist
Archer Hotel
10.2021 - 02.2022
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Entered and updated sensitive customer information during check-ins and room changes.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Cashier
Pink Elephant Car Wash
03.2017 - 04.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Tallied cash drawer at beginning and end of each work shift.
Education
High School Diploma -
Interlake Senior High School
Bellevue, WA06.2019
Skills
- Store Opening and Closing
- Conflict Resolution
- POS System Operations
- Customer Service
- Certified Forklift Operator
- Reach Truck Operator
- Leadership Qualities
- Decision-Making
- Courteous and Professional
Languages
Spanish
Native or Bilingual
Certification
- Forklift Operator, The Home Depot -2021
- Reach Truck Operator, The Home Deport -2021
Timeline
Front Desk Receptionist
Archer Hotel
10.2021 - 02.2022
Pro Account Sale Associate
The Home Depot Inc
07.2019 - 07.2024
Cashier
Pink Elephant Car Wash
03.2017 - 04.2018
High School Diploma -
Interlake Senior High School