Lyvana Saetti

• Assisted customers in locating products and provided product knowledge to enhance shopping experience.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
• Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Utilized point-of-sale systems to manage transactions and streamline checkout processes for increased efficiency.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Established strong relationships with contractors, facilitating effective communication across departments and teams to best accommodate the clients.

• Supported sales, financing, customer service, and administrative operations in a fast-paced dealership environment.

• Processed loan documentation accurately while maintaining organized financial and inventory records.

• Assisted customers with vehicle selection, financing options, and payment arrangements to improve satisfaction and retention.

• Directed daily business operations, team management, and customer service initiatives for a high-volume restaurant location.

• Increased operational efficiency through workflow improvements, staff development, and performance management.

• Conducted market analysis and implemented strategies to support revenue growth and competitive positioning.

• Oversaw hiring, training, scheduling, inventory control, and compliance with safety standards.