Summary
Overview
Work History
Education
Skills
Timeline
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LUIS IGNACIO FIANO

Miami,FL

Summary

Adaptable and curious Engineer with a result-oriented mindset leading diverse teams with the right blend of detail and simplicity, optimizing business processes to deliver best in class results and managing large-scale programs effectively.

Overview

8
8
years of professional experience

Work History

Workforce Strategy Manager (Program Manager)

American Express
Sunrise, FL
06.2018 - Current
  • Effectively Optimize 1000+ Workforce FTE plans year-over-year, leading to reductions of 55 FTE required by breaking segmentations, negotiating new operational goals, prioritizing initiatives accordingly, among others
  • Manage and coach a team of top-performing Analysts to deliver best-in-class Capacity Plans resulting in 3 direct reports being either promoted or moved to roles with expanded responsibilities
  • Worked with multiple teams across the organization to repurpose excess staff and reduce external hiring needs. Over 2 years, 150+ FTE were transferred between units resulting in 7-digit savings
  • Oversaw the exit of 3 vendor programs totaling 300 FTE and created a detailed ramp up plan on proprietary sites, saving 40+ FTE due to operational efficiencies
  • Created a centralized internal repository of files, analyses and KPIs to reduce internal requests to almost zero and provide better leave/PTO coverage.

Industrial Engineer (Jr. Program Manager)

American Express
Sunrise, FL
06.2016 - 06.2018
  • Over two years, managed a portfolio of 12+ Process Reengineering Projects generating $6MM+ in annual savings by eliminating bad demand as well as enabling, simplifying, and optimizing self-servicing capabilities, resulting in reduced inbound call volume
  • Co-lead the launch of a fast-tracked brand-new 500+ FTE Billing Disputes team, serviced in 3 different sites and delivered in less than 6 months successfully
  • Worked with the MIS team to create a centralized SQL database with all Billing Disputes relevant information for several use cases, from analytics to Senior Leadership Tableau dashboards.

General Manager

LATAM Cargo USA
Miami, FL
08.2015 - 06.2016
  • Oversee daily operations of a Freight Forwarding start-up including operations, accounting, human resources, customer service and vendor management
  • Sales increased by a factor of 5 on year one, leading to up to 3-5 ocean and air weekly shipments, requiring hiring temporary personnel and manage expenses properly to achieve profitability
  • Guaranteed the operations were compliant with the TSA, NVOCC and Customs regulations to keep Freight Forwarding licenses in good standing.

Operations Summer Analyst

Credit Suisse
New York, NY
05.2015 - 08.2015
  • Developed a database and action plan to recover $7.8M+ in unclaimed assets held by the Treasury of 42 states nationwide in name of Credit Suisse
  • Learned and understood the OTC derivatives business in less than 12 weeks to successfully support the team in their daily tasks
  • Automated daily tasks by developing and coding Excel Visual Basic macros, reducing data processing activities from 30-60 minutes to 2 minutes.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Engineering Intern

Tech Data
Miami, FL
05.2014 - 08.2014
  • Designed an optimal warehouse layout, generating up to $15K of annual savings, and worked with the Inventory Control team to identify dead inventory resulting in a $10K manufacturer rebate
  • Established Standard Times and Productivity Report Tool the Shipping and Inventory Control departments and drafted an SOP for warehouse’s new hires.

Education

Master of Science - Industrial Engineering, Management Concentration

University of Miami
Miami, FL
05.2016

Bachelor of Science - Industrial Engineering

University of Miami
Miami, FL
05.2015

Skills

  • Project Management
  • Business Strategic Planning
  • Cross-functional Collaboration
  • Team Leadership
  • Process Mapping & Improvement
  • Change Management
  • Effective Communication
  • Critical Thinking
  • SQL Data Pulling

Timeline

Workforce Strategy Manager (Program Manager)

American Express
06.2018 - Current

Industrial Engineer (Jr. Program Manager)

American Express
06.2016 - 06.2018

General Manager

LATAM Cargo USA
08.2015 - 06.2016

Operations Summer Analyst

Credit Suisse
05.2015 - 08.2015

Engineering Intern

Tech Data
05.2014 - 08.2014

Master of Science - Industrial Engineering, Management Concentration

University of Miami

Bachelor of Science - Industrial Engineering

University of Miami

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LUIS IGNACIO FIANO