Luis Miguel Pena Pena
The Bronx,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Santa Rita Supermarket
Santiago, Dominican Republic
01.2023 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
World View High School
Bronx, NYSkills
- Inbound and Outbound Calling
- Scheduling
- Customer consulting
- Call Center Operations
- Customer Education
- Prioritization
- Customer Service
- Retail sales customer service
- Building rapport
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Customer Service Representative
Santa Rita Supermarket
01.2023 - 09.2023
High School Diploma -
World View High School