Luis Vallenilla
Sunny Isles Beach
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
M Residences
18683 Collins Ave, Sunny Isles Beach FL 33160
12.2021 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Education
Associate of Arts - Music History
Nuestros Simbolos
Miranda, Venezuela08.2019
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Guest Relations
- Oral and written communications
- Hospitality service expertise
- Administrative Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
M Residences
12.2021 - Current
Associate of Arts - Music History
Nuestros Simbolos