Luis Raul Burgos Ramos
Silver City,NM
Summary
Dedicated individual with strong organizational skills and a commitment to achieving successful outcomes. My detail-oriented approach ensures high-quality results in all tasks. Effective communicator with a proven ability to build and maintain positive workplace relationships. I consistently strive to exceed expectations and make a meaningful impact in professional settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Support
Western New Mexico University
Silver City, New Mexico
08.2024 - Current
- Public Assistance: I provide tours to individuals interested in enrolling at the university.
- Phone Support: I assist the general public and answer questions related to the university.
- Data Management: I support the updating and registration of new student data using Excel and other office systems.
- Student Support: I provide assistance to students with any questions or inquiries regarding university processes and services.
Market Research & Database Intern
Contexa LLC
Albuquerque, New Mexico
05.2025 - 08.2025
- Conducted market research in the Health Information Technology (HIT) industry to support Customer Discovery initiatives.
- Analyzed market segments to identify potential customers and their needs.
- Designed representative and informative visuals to support the communication of Contexa LLC’s services.
- Built a database of strategic contacts.
Accounts Payable Department Intern
Grupo Bafar
Chihuahua, Mexico
09.2023 - 05.2024
- Assisted in administering supplier payments and invoices using SAP and Coupa systems.
- Supported financial transactions and data aggregation for analysis.
- Provided customer service for payment-related inquiries.
- Organized reports and meetings efficiently.
Administrative Support
ALSEG Company
Chihuahua, Mexico
10.2022 - 07.2023
- Supervised contracts between clients and the company, as well as between clients and external companies, ensuring smooth execution.
- Assisted clients throughout the process of managing their contracts with other insurance companies, providing support in follow-ups and ensuring their needs were effectively met.
- Delivered continuous customer service, handling policy renewals and additional sales to ensure customer satisfaction.
Education
BBA - Business Management
Western New Mexico University
Silver City, NM12-2025
BBA - International Business
University Autónoma Chihuahua
Mexico12-2025
Skills
- Negotiation skills
- Customer service and support
- SAP and COUPA proficiency
- Team collaboration
- Communication skills
- Microsoft Office suite
- Market and customer research
- Social perceptiveness
- Analytical thinking
Languages
- English, Fluent
- Spanish, Native
Applications
- Microsoft Office
- SAP program
- COUPA program
Certification
Entrepreneurial education
Accomplishments
- Awarded 1st Place in the Entrepreneurship Contest at Western New Mexico University
- Scholarship Recipient of the WNMU Foundation
- Scholarship Recipient from Banco Santander
- Scholarship Recipient from IMME Becas
References
References available upon request.
Timeline
Market Research & Database Intern
Contexa LLC
05.2025 - 08.2025
Administrative Support
Western New Mexico University
08.2024 - Current
Accounts Payable Department Intern
Grupo Bafar
09.2023 - 05.2024
Administrative Support
ALSEG Company
10.2022 - 07.2023
BBA - Business Management
Western New Mexico University
BBA - International Business
University Autónoma Chihuahua
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