Todd Reddell
Maumelle
Summary
Results-driven professional with expertise in customer service and time management. Proven ability to troubleshoot issues and implement effective solutions. Strong communicator with a track record of fostering positive relationships and consistently exceeding performance goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Facilities Management Administrative Support Specialist
Baptist Health Medical Center
North Little Rock
04.2024 - Current
- Coordinated facility maintenance schedules and vendor communications for operational efficiency.
- Streamlined administrative processes to improve workflow within facilities team.
- Assisted in developing safety protocols and compliance guidelines for operations.
- Verified completion of mandatory health and safety training by staff prior to on-site work.
- Performed data entry into database for tracking inventory and maintenance records.
- Facilitated interdepartmental communication regarding facilities-related issues and needs.
- Supported budget management by tracking expenditures linked to facility services.
- Conducted periodic inspections of buildings to identify hazards or areas needing attention.
Property Field Rep.
Auto-Owners Insurance
Little Rock
03.2020 - 04.2024
- Providing key support in the handling of claims across multiple lines of coverage.
- Assessing claim coverage, liability, legal and damage issues, and investigating, evaluating, and effectively resolving all assigned claims in a timely manner.
- Provides a high level of customer service to internal and external business partners.
Housing Inspector Disaster Response
Homeland Security US Department
Washington
10.2017 - 03.2020
- Inspect condition of premises and arrange applicant information for verification to FEMA.
- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
- Process and prepare documents, such as business or government forms and expense reports.
- Complete work schedules, manage calendars, and arrange appointments.
- Make travel arrangements for deployment activities.
Owner/Insurance Broker
Firefly Insurance Agency by Reddell, LLC
Maumelle
04.2017 - 03.2020
- Created sales presentations to enhance customer decision-making for medical and business policies.
- Assisted in obtaining quotes for optimal property and casualty insurance coverage.
- Guided customers in making informed financial planning decisions regarding annuities.
Sales Representative
Washington National Insurance
Carmel
03.2017 - 03.2020
- Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
- Prepare sales presentations or proposals to explain product specifications or applications.
- Visit establishments to evaluate needs or to promote product or service sales.
Construction Manager/CEO
Under Construction LLC
Maumelle
01.2000 - 02.2017
- Schedule the project in logical steps and budget time required to meet deadlines.
- Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.
- Plan, organize, direct activities concerned with the construction or maintenance of structures, facilities, or systems.
- Prepare bank deposits by compiling data from contracts, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- Compile financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
Education
Accounting/Business
Illinois Valley Community College (Ongoing)
Oglesby, ILHigh School Diploma -
Oak Grove High School
North Little Rock, ARSkills
- Time management
- Computer proficiency
- Critical thinking
- Active learning
- Electronics expertise
- Complex problem solving
- Disaster recovery planning
- Insurance sales strategies
- Construction estimating and management
- Microsoft Office suite
- Negotiation skills
- Excel proficiency
- HVAC troubleshooting
- EPA compliance
- Policy writing and assessment
- Claims evaluation
- Insurance product knowledge
- Customer service excellence
- Negotiation tactics
- Risk assessment and management
- Business development strategies
- Proposal preparation techniques
- Commercial insurance expertise
Certification
Property & Casualty
Life & Health License No. 18394728
Life & Health License No. 18394728
Timeline
Facilities Management Administrative Support Specialist
Baptist Health Medical Center
04.2024 - Current
Property Field Rep.
Auto-Owners Insurance
03.2020 - 04.2024
Housing Inspector Disaster Response
Homeland Security US Department
10.2017 - 03.2020
Owner/Insurance Broker
Firefly Insurance Agency by Reddell, LLC
04.2017 - 03.2020
Sales Representative
Washington National Insurance
03.2017 - 03.2020
Construction Manager/CEO
Under Construction LLC
01.2000 - 02.2017
Accounting/Business
Illinois Valley Community College (Ongoing)
High School Diploma -
Oak Grove High School