Luis (Tone) Padilla
Evans,CO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Loveland Hospitality LLC
02.2022 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Assisted in training new staff on front desk procedures and hospitality standards.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards for guests.
- Collected room deposits, fees, and payments.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Facilitated welcoming environment, greeting guests upon arrival.
Front Desk Receptionist
Country Inn & Suites By Radisson
12.2020 - 02.2022
Education
High School Diploma -
McLain Community High School
Jefferson, CO03-2013
Skills
- Customer service
- Problem-solving skills
- Hospitality services
- Time management
- Guest accommodations
- File management
- Conflict management
- Effective planning
- Team oversight
- Teamwork and collaboration
- Detail-oriented
- Event coordination
Timeline
Front Desk Agent
Loveland Hospitality LLC
02.2022 - Current
Front Desk Receptionist
Country Inn & Suites By Radisson
12.2020 - 02.2022
High School Diploma -
McLain Community High School