Luis Zane Gonzalez
West Palm Beach,FL
Summary
Personable and dedicated customer service representative.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
G and G Service Center
West Palm Beach, FL
01.2022 - Current
- Answered customer inquiries via phone, email, and chat.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05-2024
Skills
- Tactful and diplomatic
- High-energy attitude
- Service standard compliance
- Professional telephone demeanor
- Critical thinking
- Customer relations
- Decision-making
- Conflict resolution
- Prioritization
- Creative problem solving
- Adaptive team player
- Customer service
Affiliations
- Member of the Forest Hill High School Gold Team
- Kaiser University- Youth Golf classes
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
G and G Service Center
01.2022 - Current
High School Diploma -
Forest Hill Community High School
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