LUKA BADAGADZE
New York,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Barista
Matto Espresso
09.2023 - 11.2023
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Sales Agent
URBIN
06.2022 - 04.2023
- Collaborate with other departments to ensure alignment of digital initiatives
- Monitor and manage the company's online reputation and resolve customer issues
- Establish metrics to track the success of digital initiatives and present reports to senior management
- Stay up-to-date with the latest digital marketing and sales trends and technologies
- Manage budgets, forecast sales and revenue, and ensure cost-effectiveness
- Build and maintain relationships with vendors, customers, and partners.
Customer Service Agent
APPLIANCES CONNECTION
06.2021 - 06.2022
- resolving customer complaints, escalations and ensuring that all issues are addressed in a timely and professional manner
- Responding to customer inquiries, providing product information, processing orders and returns, maintaining customer records, collaborating with other teams.
Social Media Manager
JSC "SILKNET"
05.2017 - 01.2021
- Create engaging content for social media platforms such as Facebook, Twitter, Instagram, and YouTube, and ensure that it aligns with the company's brand voice and messaging
- Monitor social media channels for customer feedback and respond to inquiries in a timely and professional manner
- Work with graphic designers and other content creators to develop multimedia content such as images, videos, and infographics for use in digital marketing campaigns
- Monitor post comments and direct messages to survey audience attitude toward content.
Education
Bachelor of Arts - Piano
GEORGIAN-AMERICAN UNIVERSITY
Tbilisi, Georgia06.2019
Skills
- Pricing Strategies
- Account Management
- Customer Service
- Public and Media Relations
- Opening and Closing Duties
- Table Bussing
- Food Running
- Beverage Preparation
Timeline
Barista
Matto Espresso
09.2023 - 11.2023
Sales Agent
URBIN
06.2022 - 04.2023
Customer Service Agent
APPLIANCES CONNECTION
06.2021 - 06.2022
Social Media Manager
JSC "SILKNET"
05.2017 - 01.2021
Bachelor of Arts - Piano
GEORGIAN-AMERICAN UNIVERSITY
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