Lukas Akers
Bellingham
Summary
Results-driven Assistant Manager skilled in team leadership and project management. Leads diverse teams to enhance efficiency and productivity while ensuring exceptional customer service. Proven ability to implement operational improvements that elevate customer satisfaction and drive business success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Hyline Hotel for Dogs
Everson
10.2023 - Current
- Provided exceptional care for all dogs in our boarding facility and daycare facility.
- Administered medications, fed, and cared for animals in accordance with their individual needs.
- Maintained a clean and safe environment for pets in a kennel setting.
- Performed daily dog walking and play routines to promote physical health and well-being.
- Addressed customer inquiries and resolved issues promptly to enhance client satisfaction.
- Collaborated with upper management to improve operational efficiency.
- Developed daycare groups based on previous data, body language, and play styles to ensure safe and engaging environments for dogs.
- Handled conversations with customers about dogs' behavior and changes based on but not limited to diet changes, behavioral concerns, and health concerns.
- Kept track record of all of our customers and their dogs in our online database. Along with adding important information to update their profiles.
- Appropriately communicated with coworkers and upper management about the work environment.
- Created and modified future reservations for customer, and handled payments through cash and card.
Pet Care Associate
Petsuites Chisholm Trail
Fort Worth
08.2023 - 10.2023
- Provided exceptional care for various pets including dogs, and cats.
- Administered medications, fed, and cared for animals in accordance with their individual needs.
- Maintained a clean and safe environment for pets in a kennel setting.
- Performed daily dog walking and exercise routines to promote physical health and well-being.
- Provided exceptional care and attention to a variety of pets, ensuring their health and well-being during their stay.
- Implemented effective feeding schedules and maintained hygiene standards to promote a safe environment for pets.
- Maintained accurate records of pet care activities and health status to ensure continuity and quality of care.
- Cared for and maintained a safe environment during daycare groups by watching behaviors, cues and body language.
Pet Care Associate
Petsuites Erlanger
Erlanger
07.2023 - 08.2023
- Provided exceptional care for various pets including dogs, and cats.
- Administered medications, fed, and cared for animals in accordance with their individual needs.
- Maintained a clean and safe environment for pets in a kennel setting.
- Performed daily dog walking and exercise routines to promote physical health and well-being.
- Provided exceptional care and attention to a variety of pets, ensuring their health and well-being during their stay.
- Implemented effective feeding schedules and maintained hygiene standards to promote a safe environment for pets.
- Maintained accurate records of pet care activities and health status to ensure continuity and quality of care.
- Cared for and maintained a safe environment during daycare groups by watching behaviors, cues and body language.
Pet Care Associate
Petsuites Alliance
Fort Worth
10.2022 - 05.2023
- Provided exceptional care for various pets including dogs, and cats.
- Administered medications, fed, and cared for animals in accordance with their individual needs.
- Maintained a clean and safe environment for pets in a kennel setting.
- Performed daily dog walking and exercise routines to promote physical health and well-being.
- Provided exceptional care and attention to a variety of pets, ensuring their health and well-being during their stay.
- Implemented effective feeding schedules and maintained hygiene standards to promote a safe environment for pets.
- Maintained accurate records of pet care activities and health status to ensure continuity and quality of care.
- Cared for and maintained a safe environment during daycare groups by watching behaviors, cues and body language.
Assistant Manager
GNC
Saginaw
03.2022 - 04.2022
- Led team of sales associates to enhance customer service and drive sales.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Collaborated with upper management to improve operational efficiency.
- Assisted customers in selecting products and providing product information.
- Maintained a clean and organized store environment. Stocked shelves and replenished inventory as needed.
- Performed opening and closing duties according to store procedures.
Team Member
Whataburger
Saginaw
10.2020 - 03.2021
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Worked as a cashier handling customer orders and payments in a fast-paced environment.
- Collaborated with team members to efficiently manage peak hours and deliver orders on time.
- Operated kitchen equipment and prepared food following company standards for quality.
- Followed food safety protocols to ensure the health and safety of customers.
- Maintained cleanliness and organization of work stations and dining areas.
- Adhered to company policies and procedures to uphold quality and consistency in food preparation.
Education
High School Diploma -
Saginaw High School
Saginaw, TXSkills
- Financial Management
- Client relations
- Operational efficiency
- Data entry
- Record Keeping
- Appointment scheduling
- Team leadership
- Staff training
- Problem Solving
- Team Collaboration
- Attention to Detail
Timeline
Assistant Manager
Hyline Hotel for Dogs
10.2023 - Current
Pet Care Associate
Petsuites Chisholm Trail
08.2023 - 10.2023
Pet Care Associate
Petsuites Erlanger
07.2023 - 08.2023
Pet Care Associate
Petsuites Alliance
10.2022 - 05.2023
Assistant Manager
GNC
03.2022 - 04.2022
Team Member
Whataburger
10.2020 - 03.2021
High School Diploma -
Saginaw High School