Lukas Berman
Jacksonville,FL
Summary
Experienced and motivated professional with a robust managerial background. A proactive and dedicated 19-year-old male, showcasing an impressive 6-year work history within the delivery industry, highlighting a noteworthy journey of growth and responsibility. Proficient in team leadership and operational streamlining, demonstrating leadership capabilities surpassing age expectations. Recognized for consistently delivering outstanding outcomes, upholding meticulous attention to detail, and exceeding anticipations. The experience underscores a strong work ethos, adaptability, and an unwavering dedication to excellence. Positioned to harness established skills in optimizing inventory levels, coordinating seamless logistics, and ensuring unparalleled customer satisfaction. With a fervor for organization and efficiency, poised to make a constructive contribution within a diverse and dynamic professional context.
Overview
5
5
years of professional experience
Work History
Warehouse Delivery Manager
The Ice Butcher
03.2021 - 08.2023
- Fielded customer questions and complaints and rectified issues.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Planned delivery routes according to traffic, weather and types of delivery.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
CNC Machine Operator/Delivery Driver
Sculptured Ice Occasions
05.2018 - 03.2021
- Properly loaded and unloaded materials in and out of machines.
- Inspected finished parts by checking for defects to meet quality standards.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Moved finished work to correct staging area for disposition.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Trained and coached new team members on proper machine set-up procedures.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
Associate of Applied Science - Computer Science
Santa Fe College
Gainesville, FL06.2024
High School Diploma -
Coral Springs High School
Coral Springs, FL06.2022
Skills
- Client Base Retention
- Documentation and Recordkeeping
- Business Workflows
- Freight Handling
- Organizational Requirements Monitoring
- Complaint Investigation and Resolution
- Performance Monitor
- Outgoing Shipments Oversight
Timeline
Warehouse Delivery Manager
The Ice Butcher
03.2021 - 08.2023
CNC Machine Operator/Delivery Driver
Sculptured Ice Occasions
05.2018 - 03.2021
Associate of Applied Science - Computer Science
Santa Fe College
High School Diploma -
Coral Springs High School
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