Lukas Branch

• Every weekend, I am responsible for the numbers to hit our daily goal, as well as being the acting General Manager on duty for the weekends.
• I focus on creating effective business plans to focus on strategic decisions on long-term objectives.
• I use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• I implement many business strategies to help increase revenue.
• I help train new and current employees.
• I keep all client records up to date and organized for access if needed.
• Always strive to lead by example, to help keep the employees motivated, and to maintain a positive atmosphere throughout the work week.
• Each week, I have led the daily meetings with the General Manager.
• I am responsible to keep up on the feedback for the gym and memberships, as well as general upkeep of the gym such as cleanliness, machinery upkeep.

Achievements

• Lead membership sales for the entire company nationwide in December and January out of 105 locations.
• Led membership sales in the home location since October 2024.

• Maintained a high level of accuracy and attention to detail while monitoring products
• Examine job orders to determine quantities to be printed, stock specifications, colors or special printing instructions
• Ensure correct order is pulled
• In charge of all inventory
• Processed newly printed book pages, using folding machines, cutting machines and paper joggers to achieve consistent and proper product positioning
• Prepared finished products for shipment
• Worked in a variety of warehouse-style positions that included sorting and moving merchandise
• Assembled folders and catalogs with attention to detail and assuring quality production
• Required to lift over 50lbs daily

• Served as the first point of contact to greet and welcome and provide assistance to patrons entering the gym
• Ensuring all members and potential members are taken care of fully, providing a superior customer experience at all times
• Encouraged and motivated patrons to join more activities in the gym to bring up probability
• Resolving any issues that arise in a professional manner
• Collected payments, resolve any issues in the billing department while keeping track of all guests data
• Cleaned and sanitized all gym equipment frequently throughout shift
• Keeping the desk area and gym clean, structured and organized
• Marketed and sold memberships, and add on services
• Opened and closed the gym
• Filed and maintained records
• Responsible for safety of the guests in gym
• Demonstrated honesty, reliability, dedication and efficiency
• In charge of ordering gym inventory
• Developing and implementing strategies to improve business processes, increase productivity and overall improve customer experience
• Enforcing the standards set by the franchise with all employees, helping them be more efficient with sales and answering questions implementing standards set in place for the gym
• Weekly scheduling for staff
• Provided office assistance in answering phones and helping guests seeking information with effective communication skills and customer service
• Ensured all facility policies, procedures and rules are implemented and abide by all staff and guests
• Ensured gym was clean and sanitized daily
• Fun and safe environment is created for all guests
• Conducted equipment maintained and ensure all safety procedures are obeyed

• Respond quick and efficiently to emergencies
• Complete full building and grounds patrol
• Write up reports of daily activities
• Maintained composure and professionalism during high volume periods
• Continually finds new ways to better serve our guest
• Capable of calmly handling big time rush at a large sized bar
• Trained new hires
• Served wine beer and cocktails per restaurant guidelines
• Maintained clean and well-stocked workstation
• Handled cash and credit card transactions as required
• Verified IDs of younger customers
• Answered customer queries about cocktail ingredients as required
• Assisted with greeting and seating customers as required
• Adhered to restaurant uniform and attendance policies
• Made special cocktail suggestions to customers as requested
• Oversaw the cleanliness and maintenance of bar areas
• Ensured that the inventory of drinks at the bar was well stocked
• Consistently collected, washed, and sanitized barware for bartender and customer use