Makayla Bowman
Fruita,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Seeks to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Commercial Services
Alpine Bank
03.2020 - Current
- Provided technical guidance and leadership to assist with problem resolution.
- Prioritized and coordinated staff workflow and provided training and assistance.
- Evaluated and recommended business applications to meet needs of clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Defined clear targets and objectives and communicated to other team members.
- Delivered training for staff development, change management and materials, process and technical controls.
- Created training materials for new team members.
Customer Service Representative
Star Tek
03.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
Graduated - N/A
Fruita Monument High School
Fruita, CO05.2018
Skills
- Effective Customer Communication
- Workflow Processes
- Staff Support
- Service Quality
- Improvement Plans
- Team Goals
- Professional Relationships
- Active Listening
- Customer Relations/Satisfaction
- Office Equipment Proficiency
- Computer Proficiency
- Conflict Mediation
- Conflict Resolution
- Professional Telephone Demeanor
- Problem-Solving Ability
- Quality Control
- Critical Thinking
- Call Center Operations
- Administrative Support
- Technical Support
- Typing Proficiency
- Managing Multiple Tasks
- Policy and Procedure Adherence
- Prioritization
- Research
- Documentation
- Spreadsheets
Timeline
Commercial Services
Alpine Bank
03.2020 - Current
Customer Service Representative
Star Tek
03.2019 - 03.2020
Graduated - N/A
Fruita Monument High School
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