Lukas Lombardo
Perrysburg,OH
Summary
Dynamic Operations Manager with proven expertise in program management, operational risk management, and data analysis. Successfully led cross-functional teams to enhance performance metrics and drive strategic initiatives, resulting in multimillion-dollar productivity gains.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Operations Manager
Amazon Robotics
Rossford, Ohio
11.2023 - Current
- Owned daily operational performance across multiple workstreams, using real-time KPI analysis and capacity forecasting to optimize labor allocation, throughput, and customer delivery performance.
- Implemented AI tools into operational processes, leading to the improvement of first pass yield by 9%, resulting in a net gain of 9.36M more deliveries and increasing gross productivity by $73.85M.
- Managed center's cost and quality programs, elevating cost position from #7 to #1 and quality position from #12 to #2 in region over three years.
- Supervised day-to-day workflow of employees ranging from 60-100+ in order to maximize productivity and maintain quality standards.
- Coordinated cross-functional teams to enhance operational performance, aligning efforts to achieve strategic goals.
- Collaborated with engineering teams to optimize system functionality and reliability.
- Analyzed operational data and developed performance reports for senior leadership, clarifying constraints and root causes while identifying actionable opportunities for improving execution against business targets.
- Developed 8 promotional documents to support promotion evaluations. using data analysis to facilitate promotion discussions.
Advanced Aviation Resource Manager
United States Air National Guard
Swanton, Ohio
06.2015 - Current
- Executed process transformations to improve workflows through automation and AI integration.
- Crafted policies to streamline operational procedures and maximize resource utilization.
- Developed and mentored 7 personnel through progressive technical qualification levels, including advanced leadership-level certification.
- Managed flight pay distribution with finance department to ensure timely and accurate processing.
Operations Program Manager
United States Air National Guard
Swanton, Ohio
11.2019 - 11.2023
- Managed a $20M aviation program supporting 18 aircraft and 620 annual flying hours, balancing operational requirements, resource availability, and program constraints.
- Oversaw project timelines, budgets, and scope to ensure successful delivery of programs.
- Monitored program performance to ensure compliance with regulatory standards, mitigating risks.
- Developed programs for operational readiness and compliance, enhancing organizational capability.
- Facilitated stakeholder meetings to align on progress, address issues, and implement solutions.
- Supported the migration from a legacy system to a new enterprise platform, ensuring continuity of operations, data accuracy, user adoption, and successful implementation.
Education
MBA - Business Administration And Management
Bowling Green State University
Bowling Green, OH12-2023
BBA - Business Administration And Management
University of Toledo
Toledo, OH05-2020
Associate of Applied Science - Aviation Management
Community College of The Air Force
Montgomery, AL06-2019
Skills
- Program management
- KPI monitoring
- Capacity forecasting
- Operational automation
- Operational risk management
- Quality assurance
- Data analysis
Certification
- Project Management Professional (PMP)
- Cyberspace Career Advancement Course - 7 Level
- Cyberspace Career Advancement Course - 9 Level
- Microsoft Power BI Data Analyst
Timeline
Operations Manager
Amazon Robotics
11.2023 - Current
Operations Program Manager
United States Air National Guard
11.2019 - 11.2023
Advanced Aviation Resource Manager
United States Air National Guard
06.2015 - Current
MBA - Business Administration And Management
Bowling Green State University
BBA - Business Administration And Management
University of Toledo
Associate of Applied Science - Aviation Management
Community College of The Air Force