Franchelle Leggett
Business Professional
Houston,TX
Summary
Motivated business professional with a proven track record in operations management, business development, and financial management. Demonstrated ability to drive operational efficiency, streamline processes, and optimize business performance. Skilled in identifying growth opportunities, forging strategic partnerships, and implementing effective financial strategies to maximize profitability. Committed to delivering exceptional results through strong leadership, analytical thinking, and a customer-centric approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
AegisTech Cleaning, LLC
08.2016 - Current
- Grew and structured a client base from 0 to 50+ business accounts and a revenue over $500k in 2 years.
- Oversaw account payable and account receivables.
- Developed systems and procedures to improve operational quality and efficiency.
- Scheduled shifts, taking into account customer traffic and team members strengths.
- Cultivated and strengthened lasting client relationships.
- Negotiated price and service with customers and vendors.
- Managed purchasing, sales, marketing and customer account operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations and kept team members compliant with company policies and procedures.
- Created reports, presentations and other materials needed for operations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field projects according to set timelines and order of operations.
- Managed banking reconciliations and monthly balance sheet statements.
Operations Manager
Nafia EMB, LLC
10.2021 - 01.2023
- Supervised dispatchers and kept drivers compliant with company policies and procedures with state and federal regulations
- Developed systems, procedures, and created necessary documents for needed operations
- Managed and created fuels reports, truck maintenance reports, IFTA tax reports
- Led hiring, onboarding and training of new hires for trucking company including running background checks and scheduling urine test
- Coordinated driver dispatch to accomplish daily delivery requirements
- Organized records of vehicles, schedules and completed orders
- Grew client base revenue from 0 to $980k in one year.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs
Education
High School Diploma - undefined
St Mary Home School
Business Information Management - undefined
Interactive College of Technology
Houston, TX06.2015
Skills
- Analytical and Critical Thinker
- Quality Control Planning
- Leadership and People Development
- Payroll Preparation
- Operations Management
- Accounts Payable and Accounts Receivable
- Business Administration
- Coaching and Mentoring
- Customer Relations
- Contract Management
- Business Development
- Program Management
- Performance monitoring
- Program Administration
- Customer Retention
- Policies and procedures implementation
- Invoice Processing
- Microsoft Office Suite expert
- Multidisciplinary Collaboration
- Vendor Sourcing
- Quality assurance and control
- Conflict Mediation
- Corporate Partnerships
- Data Management
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Timeline
Operations Manager
Nafia EMB, LLC
10.2021 - 01.2023
Operations Manager
AegisTech Cleaning, LLC
08.2016 - Current
High School Diploma - undefined
St Mary Home School
Business Information Management - undefined
Interactive College of Technology
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